- Report: #1065885
Report - Rebuttal - Arbitrate
Complaint Review: Thomas Investigative Publications, Inc.
Thomas Investigative Publications, Inc.9513 Burnet Rd Ste 101 austin, Texas USA
Thomas Investigative Publications, Inc. PIMALL.com Unprofessional, lacking all business ethics and prices that are 300% higher than competition Austin Texas
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The company failed to ship the order as placed. When contacted, they shipped the remainder of the order after very unprofessionally handling the situation on the phone. Because the items were improperly shipped, we were unable to use the products and we returned them with a valid RMA #. They refuse to issue a refund (citing a return policy buried somewhere on their website) for completely unopened unused products. Even given the fact that it was their error, they still don't have the simple business ethics enough to issue a refund. Because of their unprofessionalism and errors, we can't use their business anymore. Only offering a credit, I explained this and they simply want to keep the money knowing that I can't order from their business anymore. They also charge over 300% more than their competitors for the same product which is likely why they want to keep the money.
They should use the money they stole from me to take some business ethics and professionalism courses.
This report was posted on Ripoff Report on 07/10/2013 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Thomas-Investigative-Publications-Inc/austin-Texas-78758/Thomas-Investigative-Publications-Inc-PIMALLcom-Unprofessional-lacking-all-business-e-1065885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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