- Report: #1013019
Report - Rebuttal - Arbitrate
Complaint Review: Thompson Cigar
Thompson CigarTampa, Florida United States of America
Thompson Cigar SHIPPED TO AN OLD ADDRESS REFUSES TO REFUND OR RESHIP Tampa, Florida
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We requested they reship the cigars to our new address or refund us, they refused either option. I escalated to a manager who stated they would return my call later that day. When the call was returned they advised that it was our fault that we did not notify them that we moved 4 months ago, and that we will not get the cigars, nor would they refund us for merchandise we did not receive. I advised this answer would result in me contacting my bank to start the dispute process.
Our bank attempted to contact them today, to which Thompson Cigars immediately hung up on our banking representative as soon as he mentioned he was with Bank Of America. We called back again, this time I answered the representative. We spoke with an extremely rude representative that once again, advised it was our fault for not notifying a company we have no contact with in at least 6 or 7 months that we had moved. We do have a forwarding address on file with the USPS, however, as of today, nothing has been forwarded to us. It is not fair that we are being charged for a shipment we have not received, and that the company, Thompsons Cigars, refuses to refund. It is unethical and a scam.
This report was posted on Ripoff Report on 02/12/2013 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Thompson-Cigar/Tampa-Florida-/Thompson-Cigar-SHIPPED-TO-AN-OLD-ADDRESS-REFUSES-TO-REFUND-OR-RESHIP-Tampa-Florida-1013019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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