• Report: #355065

Complaint Review: Thompson Cigar

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  • Submitted: Thu, July 24, 2008
  • Updated: Thu, July 24, 2008

  • Reported By:Lower Burrell Pennsylvania
Thompson Cigar
thompsoncigars.com Tampa, Florida U.S.A.

Thompson Cigar Poor Customer Service/Shipping Tampa Florida

*Consumer Comment: Strange

*Consumer Comment: Strange

*Consumer Comment: Strange

*Consumer Comment: Strange

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I am a one and one time only customer of Thompson Cigar. I waited on hold for approximately 30 minutes to have my call answered by a person with a minimal command of the English language and a very short temper. I asked to order a sampler and was told that I had to order an upgraded version to get the cigars pictured for certain. I took my chances with the advertised special. I called Friday and was told my order would ship Monday. I called Monday and was told it shipped. According to the UPS tracking number it did not begin shipping until Wednesday.

When I called to ask about this I was given a run-around with an explanation blaming UPS for not coming to the Warehouse often enough to pick up. Each and every time I called, even when it was to complain, I was pressured to buy more things including expensive humidors, accessories and club membership. This was by far the most annoying part. I went so far as to say "I just want to order this one product and get off the phone, is that okay?" And was told that if I just listened there would be better things to buy.

That's it for me. Hopefully my first order will show up, and I will be done with this company.

Displeased Buyer
Lower Burrell, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 07/24/2008 08:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Thompson-Cigar/Tampa-Florida/Thompson-Cigar-Poor-Customer-ServiceShipping-Tampa-Florida-355065. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Strange

AUTHOR: Prissy - (U.S.A.)

My hubby has ordered from Thompson's on several occasions, and has never had any problems. But, he orders online, not by phone. Perhaps the OP should try that method instead.
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#2 Consumer Comment

Strange

AUTHOR: Prissy - (U.S.A.)

My hubby has ordered from Thompson's on several occasions, and has never had any problems. But, he orders online, not by phone. Perhaps the OP should try that method instead.
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#3 Consumer Comment

Strange

AUTHOR: Prissy - (U.S.A.)

My hubby has ordered from Thompson's on several occasions, and has never had any problems. But, he orders online, not by phone. Perhaps the OP should try that method instead.
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#4 Consumer Comment

Strange

AUTHOR: Prissy - (U.S.A.)

My hubby has ordered from Thompson's on several occasions, and has never had any problems. But, he orders online, not by phone. Perhaps the OP should try that method instead.
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