- Report: #170562
Report - Rebuttal - Arbitrate
Complaint Review: Thompson Education Direct
Thompson Education DirectOak Street, Scranton, Pennsylvania U.S.A.
Thomson Education Direct No lessons sent in half a year, no continuity of service, no overall manager to contact, but want money RIPOFF Scranton Pennsylvania
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Before signing up with the firm I told them I had no computer and it took me a long time to get to the library, so that inputing test answers would not necessarily coordinate with the actual work completed, but I would still want my lessons sent so I could work on them as my time allowed. They said no problem.
As it turned out, this is a huge problem. I must call every month and beg for lessons, and as I have said, nothing has arrived in six months tho I was told a month ago a lesson was on its way. At this rate I will never finish, and you must pay for extensions past the first one. Some of them give as an excuse that I have not finished some of the long written projects they attach to the lessons. No, I haven't.
I do not have the time often to do that, and was planning on taking a couple months to do that toward the very end of the course. This is home study because, as they themselves advertise, you do it as you are able to. I am not asking them to falsify grades! Just send me what I am paying for, and stop taking my money and making excuses. I have not paid in two months, and will start when I get something I have paid for.
I have received a note from their credit department, but that department never communicates with the others I have found as I had another different issue. And this is a huge problem with this company. It is like technical support on the internet, only worse.
Every time you call you get a different first level person, and there is no communication between the different departments, so regardless of what the last person tells me I must fight every month the same battles. The company has things to recommend it. But it needs to address these problems.
This report was posted on Ripoff Report on 01/05/2006 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Thompson-Education-Direct/Scranton-Pennsylvania/Thomson-Education-Direct-No-lessons-sent-in-half-a-year-no-continuity-of-service-no-over-170562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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