- Report: #794789
Report - Rebuttal - Arbitrate
Complaint Review: Thousand Trails
Thousand TrailsChicago, Illinois United States of America
Thousand Trails Equity LifeStyle Properties DON'T SIGN UP...They wont let you cancel... Chicago, Illinois
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On August 1st, my renewal date, I called the company and asked them to cancel. They said mail us a signed letter, I asked if there was another way, the answer NO. But they said the account would be put on hold and I would not be charged any more. (And that I should call the Billing company and let them know so they didn't charge me-I did this).
Then, We started receiving bills and awful collection calls saying we needed to pay the FULL YEAR membership of $520 or they were sending us to collections. After trying and trying to explain this to the VERY RUDE customer service staff that yells over you on the phone, I finally spoke with someone that was WONDERFUL (Ms. Diaz). She listened to me and said...You can just shoot me an email with your names, Membership # and actual date of cancellation and I will get this take care of. This was done as of Sept 30th!
I was so happy this would all be over. We then received a Bill in the amount of $136.85 dated 10-11-2011. I called the company and explained AGAIN we had canceled, the rep at this point said, I will look into it for you. I received NO calls or info until Ms. Hunnings called on 11-3-11 and started to tell me that I owed this amount for the time between Aug 1st and the date they received the Email. When I tried to start explaining the situation to her she yelled "I'm Not Finished" then told me she was going to Pull our credit reports (which IS illegal, as I gave NO consent) She can report this BUT NOT pull a report! As she was still yelling at me I hung up.
My husband called her back, she yelled at him too. He then asked for the Supervisors name and number and we were given Ms. Johnson's name. He left a detailed message with her as of 9am at 11:15am we received a call back only to find she was just as bad if not worse than Ms. Hunnings at customer service. Completely unwilling to even listen to our side. I just want this to go away with no more money out of my pocket. AND this experience has made a once happy customer that would have become a member again in the future never want to do business with them. I will never refer anyone either, how could I wish this on friends!
This report was posted on Ripoff Report on 11/03/2011 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Thousand-Trails/Chicago-Illinois-/Thousand-Trails-Equity-LifeStyle-Properties-DONT-SIGN-UPThey-wont-let-you-cancel-Ch-794789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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