• Report: #267328

Complaint Review: Thrifty Car Rental

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  • Submitted: Tue, August 14, 2007
  • Updated: Tue, August 14, 2007

  • Reported By:Brunswick Ohio
Thrifty Car Rental
1100 JETPORT ROAD MYRTLE BEACH, South Carolina U.S.A.

Thrifty Car Rental Stay Away from Thrifty Car Rental! ripoff MYRTLE BEACH South Carolina

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Several months ago I rented a car from Thrifty Car Rental in Myrtle Beach, SC. It got hit while parked a friend's house. The lady who hit the car admitted doing it and I field a police report. I was told by the agent at Thrifty that all I needed was the report and her insurance info.

A few weeks later I got a bill (dated April 12, 2007) from Subrogation Management Team (acting on behalf of Thrifty Car Rental) for $1,294.20. The bill told me to pay this amount, but after some research, I discovered that the lady who hit my car also received the same bill. Had I apid it, the Subrogation Team would have been paid twice!

About a month later I got another bill (dated May 10, 2007) for $410.00. State Farm (the insurance company of the lady who hit me) had not paid $260.00 for loss of use and $150.00 administration fee. Next I get a letter saying that Thirfty is going to sue me for these fees.

I sent an e-mail to the Thrifty customer service department. I indicated that I was very confused as to why Thrifty would allow this Subrogation Management Team to harass and threaten a Thrifty customer. It took two weeks for some one from customer service to respond and tell me that I have to talk to someone else.

I then received a Final Notice and was told that Thrifty would be giving my name over to a national collection agency if I didn't pay these fees. I went ahead and paid the $410 fees.

I then composed a very long and detailed letter that I sent to the branch of Thrifty Car Rental in Myrtle Beach that I rented the car from. I also sent a copy to the Thrifty word headquarters. I pleaded in the letter for someone to contact me and explain to me why this happened. This was over a month ago and I have heard from no one.

It isn't even about the money anymore. It's that Thrifty Car Rental won't even bother to call me to discuss this matter. I chose to rent from them, I got jammed for $410 in bogus fees, and they don't even have the decency to call me back to discuss the matter. I have never encountered a business that has been so unprofessional.

Fmupatriot
Brunswick, Ohio
U.S.A.

This report was posted on Ripoff Report on 08/14/2007 07:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Thrifty-Car-Rental/MYRTLE-BEACH-South-Carolina-29577/Thrifty-Car-Rental-Stay-Away-from-Thrifty-Car-Rental-ripoff-MYRTLE-BEACH-South-Carolina-267328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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