- Report: #826526
Report - Rebuttal - Arbitrate
Complaint Review: Thrifty Propane
Thrifty PropanePO Box 2018 Medina, Ohio United States of America
Thrifty Propane Thrifty Propane of Medina Ohio Propane delivery fraud - Delivered 710 gallons and charged me for 800 gallons Medina, Ohio
*General Comment: Legal Notice
*UPDATE Employee: Gauges are for estimates, Meters are regulated by the State
*Consumer Suggestion: How propane tanks are filled
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I just have to say that this whole thing is very bizarre. I've been doing business with Thrifty for the past two years, and have never had a problem. I have always checked the propane delivery against the propane tank gauge, and it has always been on-the-money within about 5 gallons of expected versus reported. My tank gauge is not "sticking". I watched it go down to 10% slowly over the last week before delivery, and it performed as it normally does. And the propane drained at the normal rate. There is just no explanation for this bizarre behavior, and I wouldn't believe it myself if it weren't happening to me. Customer service was especially poor, and I've dealt with all manner of customer service reps.
I recommend taking a picture of your gauge percentage before and after delivery to ensure you are not ripped off. My guess is that the delivery driver is at fault, so different areas may fare better. At any rate, I am out $180 on propane that I was charged for and did not receive. Very irritating.
This report was posted on Ripoff Report on 01/21/2012 08:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Thrifty-Propane/Medina-Ohio-44258-2018/Thrifty-Propane-Thrifty-Propane-of-Medina-Ohio-Propane-delivery-fraud-Delivered-710-gall-826526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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