• Report: #821092

Complaint Review: Thrifty Propane

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  • Submitted: Wed, January 11, 2012
  • Updated: Wed, January 11, 2012

  • Reported By: Charles — Malvern Pennsylvania United States of America
Thrifty Propane
Internet United States of America

Thrifty Propane Triple billed, and did not provide product it's a scam! Internet

*UPDATE Employee: Situation remedied

*Consumer Comment: Thrifty is not a scam.

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I ordered a 500 gallon propane tank on 1/6/2012, and paid via electronic check. Thrifty propane told me that the no longer do business in my county, and told me that the refunded the money that I had paid $1,854.34. Instead, on 1/10/2012, they took three times as much as they were entitled to take $5,563.02. None of my telephone calls have been returned, and no product has been delivered. This operation is clearly a scam. I am going to sue Thrifty Propane, and will be filing a criminal complaint for theft by stealing.


This report was posted on Ripoff Report on 01/11/2012 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Thrifty-Propane/internet/Thrifty-Propane-Triple-billed-and-did-not-provide-product-its-a-scam-Internet-821092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Situation remedied

AUTHOR: Thrifty Propane - ()

The customer's account has been credited back with the funds charged in error. His propane has been delivered within the time frame represented by Thrifty Propane. In order to keep costs down, Thrifty Propane operates with a lean but efficient staff, which at times has lead to delays in telephone response. We continually strive to balance cost with effective customer service. We apologize for any inconvenience or distress caused by these events

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#2 Consumer Comment

Thrifty is not a scam.

AUTHOR: Candy - (United States of America)

I just wanted to comment and let you know that Thrifty is NOT a scam. Yes, they work from their homes, but all their drivers work very hard, trying to exceed customers expectations. They have older trucks that always break down, and not the best customer service reps in the area, but their prices beat anyone around here. I think the problem is they only have a few girls on the phones, taking care of ALL the drivers, and it probably gets overwhelming at times. I'm sorry for anyone who has to deal with such bad customer service from a company, but this is not a scam. I'm not saying I'm agreeing what they are doing to you is right, but I just wanted to get this out there. Keep calling, ask for Angie and she will get your issue resolved.
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