- Report: #322720
Report - Rebuttal - Arbitrate
Complaint Review: Thrifty Rental Car
Thrifty Rental CarRt 84 Fort Lauderdale, Florida U.S.A.
Thrifty Rental Car rip off pays company bookoo bucks Fort LauderdaleFort Lauderdale Florida
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Finally an hour later we were off to our vacation. Also at the first location we were notified the insurance I wasn't sure about purchasing on the internet is alot more expensive on site if I wanted it. It increased my bill by 100 dollars instead of approx 60 it would have been on the internet site. Then I was asked if I wanted to return the car to the airport location, after saying yes another 13 or so dollars was added to my bill.
When returning the car to the airport, we arrived 10 minutes early only to find a 12 dollar fee on our bill for an extra hour because it took their employees 15-20 minutes to scan the bar code on the window. I asked about the extra fee added and before I could even get the sentence out they said no problem we'll take that off. (Which I don't think ever came off the bill, I must dig through my receipts and check.) Obviously they take their good old time scanning cars in and charge lots of extra hours at 12 dollars a person.
This must add up to tens of thousands monthly and was brushed off so easily it is obviously done alot, question is how many times is it missed by unsuspecting customers? After being told the charge would be removed the man told me his printer never works so he can't give me a receipt to prove it. I then took it amongst myself to go stand in line inside and request a receipt, no surprise their printers inside at rental counter worked. Not a together company at all. Hopefully other states thrifty rental car co. are more customer friendly.
This report was posted on Ripoff Report on 03/31/2008 09:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Thrifty-Rental-Car/Fort-Lauderdale-Florida/Thrifty-Rental-Car-rip-off-pays-company-bookoo-bucks-Fort-LauderdaleFort-Lauderdale-Florid-322720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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