- Report: #294454
Report - Rebuttal - Arbitrate
Complaint Review: Thrifty Rental Car
Thrifty Rental Car732 US HWY 1 Vero Beach, Florida U.S.A.
Thrifty Rental Car Broken Price Agreement Deceptive Add Fraudulent Unexplained Fees Vero Beach Florida
*Author of original report: ***UPDATED RESPONSE******
*UPDATE Employee: everyone pays taxes, bub
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
The price quoted - after taxes and fees - was $244 - BUT - when I arrived - was $304.99. I had no choice but to take the car; as I was dropped off at the location - which was in a strip mall. I assumed the price was an error - or unadjusted to the on-line price.
Upon returning the car, I found out that this particular THRIFTY charges an ADDITIONAL $6.75 a day - flat fee - for a "concession charge" - another $1.49 per day and a "vehical license fee at $0.57 - bringing the $213.99 rental to $305.99 - that's 45% in taxes and fees! And an additional 25% over the guaranteed price!!!What's more; since these are flat fees - and non-adjusted fees (such as percentages, etc.) - they were legally obligated to inc
Then, to make matters worse; the employee at this location COULDN'T TELL ME WHAT THE FEES MEANT - or what they were for. Just the names of them.
Then, I contacted Orbitz. The first two employees who attempted to contact this location where hung up on - One girl from Orbitz was intentionally disconnected three times alone.
However; Orbitz stayed on top of things - and at this time - Thrifty headquarters say they are mailing a check to me for the difference; which should go out within 5-7 business days. No word on if the local location ever actually answered/took responsibility.
Here's hoping the check comes!
And if you book a rental car on-line through an agent or third party source - and it's a Thrifty - be very weary of deceptive pricing; additional (unexplainable fees) and criminal tactics. Who wants to be dropped off at a rental location; only to find that they HAVE to take the car at a different price - or are stranded??
Port St. Lucie, Florida
This report was posted on Ripoff Report on 12/26/2007 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Thrifty-Rental-Car/Vero-Beach-Florida-34952/Thrifty-Rental-Car-Broken-Price-Agreement-Deceptive-Add-Fraudulent-Unexplained-Fees-Vero-B-294454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.