- Report: #362553
Report - Rebuttal - Arbitrate
Complaint Review: Thrive Learning Institute / Diverse Marketing, LLC
Thrive Learning Institute / Diverse Marketing, LLC5242 South College Drive #350 Murray, Utah United States of America
Thrive Learning Institute / Diverse Marketing, LLC Thrive Learning Institute / Diverse Marketing LLC will not refund my money or return phone calls. Murray Utah
*Author of original report: Thrive Learning Institute / Diverse Marketing, LLC Thrive Learning Institute / Diverse Marketing LLC. Issue resolved through credit card company.
*UPDATE Employee: Not a client of Thrive Learning
We talked for a while and I eventually agreed to purchase the program. I was told at the time of purchase that if I decided to cancel the program, I could send a written letter to Diverse Marketing, postmarked within 3 business days of the date of purchase, and receive a full refund. I agreed to this.
Two days later, I was having second thoughts about the program. I let Mr. Morgan know that I was cancelling, wrote out a letter and mailed it that same day with a USPS delivery confirmation tracking number.
I received confirmation that the letter had been delivered three days later, and immediate contacted Mr. Morgan and their customer service department for the status of my refund. Neither call was returned. I have tried contacting the company multiple times in the last 3 weeks, but none of my calls are ever returned. E-mails to customer service are not responded to.
It has been 3 weeks now and my money has still not been refunded! This company clearly does not wish to honor their own contracts.
Thomas Omaha, Nebraska
This report was posted on Ripoff Report on 08/13/2008 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Thrive-Learning-Institute-Diverse-Marketing-LLC/Murray-Utah-84107/Thrive-Learning-Institute-Diverse-Marketing-LLC-Thrive-Learning-Institute-Diverse-Mar-362553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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