- Report: #343919
Report - Rebuttal - Arbitrate
Complaint Review: TiVo
TiVo2160 Gold Street Alviso, California U.S.A.
TiVo keeps billing me for a DVR I haven't used in over a year! Alviso California
Since the old TiVo wasn't even hooked up to call in to download programming information, I didn't even think about the one year "free" subscription ending. Well, imagine my surprise in January 2008 when I noticed an additional charge on my credit card statement for $12.95 from TiVo. When I contacted TiVo, they informed me that I only had the "free" subscription on our old Series 1 for a year, so they were charging me for service for the old DVR because it still showed up on my account even though IT HADN'T CALLED INTO TIVO IN OVER A YEAR FOR ANY PROGRAMMING INFORMATION. I informed them that I hadn't used the old TiVo Series 1 for a year, and asked why their records didn't show that there hadn't been any calls made for this DVR in that entire time. They informed me they don't keep track of whether or not the DVR is calling in, that they're billing me because they assume the DVR is being used unless I call in to cancel the service. So of course, I cancel the service on the old TiVo, and I'm told they can't reverse the first charge for $12.95 since I didn't call in before it was billed, but they won't charge me anymore.
That was in January 2008, and it's now June 2008, and despite repeated calls, TiVo continues to charge me $12.95/month for a DVR I haven't used since January 2007! I love the TiVo service but not enough to pay an extra $12.95/month for a DVR I don't use! It's almost impossible to get a TiVo customer service rep who knows anything, and they don't understand why you're getting frustrated and angry because of these repeated charges.
I finally had to contact my credit card company to dispute the charges.
TiVo needs to get its act together! These kinds of fraudulent practices are enough to turn off longtime Tivotees like me and make me consider alternative DVRs.
This report was posted on Ripoff Report on 06/24/2008 10:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/TiVo/Alviso-California-95002-2160/TiVo-keeps-billing-me-for-a-DVR-I-havent-used-in-over-a-year-Alviso-California-343919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.