- Report: #519843
Report - Rebuttal - Arbitrate
Complaint Review: Ticket Liquidator / Ticket Network
Ticket Liquidator / Ticket Network137 Bolton Road Internet United States of America
Ticket Liquidator / Ticket Network Ticket Network / TicketNow False guarantees, misleading policies, and terrible customer service. Internet
*General Comment: Ticket Liquidator Ripoff
*Author of original report: Ticket Liquidator Under Review from Attorney General
*UPDATE Employee: Still Require Customer Contact
*UPDATE Employee: Still Require Customer Contact
*Author of original report: Response to TL's rebuttal
*UPDATE Employee: Please Contact TicketLiquidator With More Information
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I will keep this extremely brief. My family ordered 6 tickets through ticketliquidator.com. The "vendor" selling the tickets through Ticket Liquidator and their policies / "guarantees" lied about the status and availability of the tickets for 6 weeks. After alerting TL to this situation on 3 different occassions prior to having received the tickets I was assured that TL would see that I received the tickets and if not there would be reimbursement or other tickets offered that were to be "as good as or better than" my original purchase. My family received the tickets 1 day before we were flying out of state to the event (5 days prior to the actual day of the event itself) and the tickets were all wrong. They were no where near the quality of the original order and they were scattered throughout the venue. When I contacted the "vendor" they refused to acknowledge any wrong doing. When I contacted TL they then told me that they would offer me a reimbursement of their commissions but that I would have to seek reimbursement from the "vendor" directly and that their policies / guarantees do not apply to my situation. When I asked why they would not honor their own policies / "guarantees" I was sent the following response:
1. The difference between a ticket exchange and a merchant
The Oxford Dictionary defines a merchant as a retail trader; dealer; storekeeper; vendor and an exchange as a place where merchants, bankers, etc. transact business; transfer, trade, switch, swap. This distinction can also be found on the Policies page at http://www.ticketliquidator.com/policies.aspx.
General. TicketLiquidator acts as an intermediary between buyers and ticket sellers, herein referred to as "Ticket Sellers," to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers.
TicketLiquidator is a ticket exchange, meaning TicketLiquidator does not own or possess the tickets listed by the sellers. TicketLiquidator facilitates ticket sales and purchases by providing a forum in which these transactions take place.
Your actual ticket seller is the merchant of record, as the seller owned and possessed the tickets before sending them to you.
Because of their legal interpretation of their status as a "ticket exchange" they would not support their own policies / "guarantee"... I was asked to sign a release of any further accountability or recourse if I were to accept the refund of their commissionable portion of the transaction which represented less than 15% of the cost of the tickets. This doesn't even account for the expenses for the trip that was centered around the event. Needless to say if you search the internet regarding this company there are plenty of stories like this. In addition, visit the BBB and the state of CT website to take action along with the dozens of others who have done this as well. It is your duty as a consumer to create awareness to scams like this. Do not do business with Ticket Liquidator.
This report was posted on Ripoff Report on 11/05/2009 12:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ticket-Liquidator-Ticket-Network/internet/Ticket-Liquidator-Ticket-Network-Ticket-Network-TicketNow-False-guarantees-misleading-519843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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