• Report: #719292

Complaint Review: Ticket Plus

  • Submitted: Tue, April 19, 2011
  • Updated: Tue, April 26, 2011

  • Reported By: Myrick — Anniston Alabama United States of America
Ticket Plus
Internet United States of America

Ticket Plus Ticket Network This company sold me tickets for an act that' not even at the venue on the specified date Internet

*UPDATE Employee: Situation Resolved Already

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Ticket plus sells tickets through ticket network. They are advertising and selling tickets for the Motley Crue, Poison, New York Dolls concert in Pelham on July 9, 2011.  Poison although they are touring with the Crue this summer and not even scheduled to be playing that night. They knowingly sold tickets advertising all three bands.

When I called to inquire, the operator hung up the phone on me and when I called back I got the response of "we don't have a superivsor readily available for comment." Then his reply was purchased at your own risk. This is a bunch of crap and I hope everybody sees this post at some point or another. $446.36 non refundable.

This report was posted on Ripoff Report on 04/19/2011 04:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ticket-Plus/internet/Ticket-Plus-Ticket-Network-This-company-sold-me-tickets-for-an-act-that-not-even-at-the-v-719292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Situation Resolved Already

AUTHOR: TicketNetwork - (United States of America)

I am an employee of TicketNetwork responding to the comments by the above customer. The customer concerned purchased tickets through our website right when the event information for the event had changed. The event originally had three performers listed, but one (Poison) dropped out. The change happened a few days prior to the customer's purchase before we had time to adapt the listing accordingly.

In such cases, when a main performer at an event changes -- this does not hold true for opening acts -- customers are entitled to a refund, if they desire one. The customer above was given this option by TN and, choosing a refund, was instructed to send his tickets back to our offices. We issued him a check for his order when the tickets were received and also issued a future discount.

Added to that, I do want to apologize, because it would appear, when the customer is describing his  order experience, he's referencing an encounter he had with his seller's office. I'm certainly sorry to hear if incorrect information was communicated to him at that time. We'll be sure to investigate.

However, I do want to clarify that the customer was correct about his deserving a refund and that the customer has been refunded appropriately.
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