This company is a complete JOKE!! I ordered tickets to the Packers/Vikings game on November 11, 2007. I ordered these tickets on September 6, 2007. I received an email stating that my order was being processed and I would receive a confirmation/tracking number in 3 days. I received nothing. I then received another email from Stephanie who is the customer service rep with the company and she stated that everything was fine with the order, but the tickets weren't going to be shipped unitl October and for me to call to update my phone number. I did so. After about a month when I didn't hear anything I tried to email Stephanie to inquire about my tickets. I waited three days, no response. I sent another email, no response. I called the 800 number and got the customer service voicemail and left a message, never received a return call.
Finally, I called the 800 number pressing an option other than the customer service option and finally got a live person who said that they would transfer me and make sure someone answered. Stephanie answered and proceeded to tell me that my tickets were no longer available. This was less than a month untill the game! I asked her when they were going to tell me and she said 'maybe sometime this week'.
I then asked to speak with the manager whos name was Charlie, or so he says. He treated me like absolute crap and hung up on me three times. Thier only resolution was to charge me 200 extra dollars for different tickets when their terms and conditions clearly state, if your seats are no longer available they reserve the right to upgrade or provide comparable tickets at NO EXTRA COST which they did NOT do. He told me that it was first come first serve and someone beat me to it, though they already had my money and confirmed that the order was fine!!!!
The terms and conditions also state that they will notify you if the tickets are no longer available which they never did. They did refund my money, but because it was so close to the game, the tickets were up to almost $400 a piece and I was unable to attend the game. This was a birthday present for someone very special to me. This company may think they are making money, but they are ruining people's plans. They broke EVERY RULE stated in their terms and conditions. I have all the documentation to prove it! PLEASE SHUT THESE PEOPLE DOWN!!!