lying
  • Report: #886642

Complaint Review: TicketNetwork.com

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  • Submitted: Tue, May 22, 2012
  • Updated: Wed, May 30, 2012

  • Reported By: Andrew — North Carolina United States of America
TicketNetwork.com
75 Gerber Road East South Windsour, Connecticut United States of America

TicketNetwork.com Disconnected Network for a ticket to NO WHERE South Windsour, Connecticut

*UPDATE Employee: 99.2%+ of orders placed on our exchange are accepted and fulfilled by their seller

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Bait and Switch at it's best!  The Company advertises tickets for others to reseal.    Song Entertainment 3 the actual seller, a "reputable" seller through TicketNetwork, placed 3 tickets for sale to the Belmont Stakes.  Tickets were purchased for the event, Belmont Stakes at an inflated but reasonable rate.  There was no response to multiple emails regarding the purchase, there was no answer to phone calls and the website listed by seller was bogus.  i contacted customer service due to the lack of communication and I was told that the transaction was pending, possibly due to lack of billing verification of purchaser.  They asked that I allow 24 more hours for contact to be made.  24 hours later i was contacted saying that the tickets were no longer available.  That is quite a coincidence that occurred simultaneously with the tickets becoming more valuable due to the chance of the triple crown being achieved.  What an incredible rip off!!! Don't adversitise things that are not available and if you want more money for the product - advertise that amount.  The thought that the purchase was made kept us from purchasing tickets that were available through the ticket office and that are now sold out and only available for extremely elevated prices through more second hand vendors.  TicketNetwork and Song Entertainment 3 you definitely win the crown for being the most dishonest and most worthless jewel of all.

This report was posted on Ripoff Report on 05/22/2012 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/TicketNetworkcom/South-Windsour-Connecticut-/TicketNetworkcom-Disconnected-Network-for-a-ticket-to-NO-WHERE-South-Windsour-Connectic-886642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

99.2%+ of orders placed on our exchange are accepted and fulfilled by their seller

AUTHOR: TicketNetwork - (United States of America)

Hello! I am employee of TN responding to the comments left by the customer above.

Just to explain, TN is a nationwide network through which established companies and trusted individuals resell tickets to popular sporting, concert, and theater events. We do not directly own, price, or ship event tickets, but rather serve as a marketplace connecting ticket buyers with ticket sellers. We are therefore similar to an "EBay for tickets" whose purpose is to facilitate and monitor secure ticket transactions online. The sellers who resell tickets through us are only allowed to do so after meeting certain conditions and maintaining certain service standards. We also regularly rate and review the sellers who do business on our exchange to ensure the best possible service for customers.

In this customer's case, we don't have specific inside information about his order with the little information provided. It nevertheless appears that the customer placed an order through us and the order was subsequently rejected by the ticket seller.

On that note, the ticket sellers on our website (and on our competitors', as well) have a small window of time during which they're free to accept or reject a ticket order. This is because the sellers listing tickets on our exchange are likely listing tickets (albeit, for higher prices) on other networks, too. So, as a result, it's occasionally possible that they might sell a ticket group before being able to remove it from our website. Ticket sellers therefore have a brief window during which they can accept or  reject an order for X, Y, or Z reasons. This is standard across ticketing marketplaces and not something unique to our website.

Added to that, I should mention that some 50% of the rating system we use for ticket sellers is based around their efficiency in deciding on a pending's order status and also around their history of accepting and rejecting orders. It is very rare for a customer's order to be rejected (over 99.2%  orders placed on our site are accepted and fulfilled by their ticket seller) so order rejection is extremely uncommon. We penalize sellers for every order they reject and we also time how long it takes them to accept or reject an order. Sellers who take longer to decide on an order's status are penalized more than sellers who decide speedily if an order can be accepted or not. There is therefore no incentive for ticket sellers to reject ticket orders unnecessarily.

In this customer's case, it sounds like his seller took a longer-than-usual time to reject his ticket purchase. The reason for this is unclear, because we do not have further information about the customer's issue. The situation was nevertheless not a "bait and switch" because the customer was refunded in full for his purchase. The seller did not make any money and neither did we - so it's hard to ascertain the benefit of a "scam" if the alleged scamming party comes away without gaining anything.

Regardless, we're certainly sorry for the customer's unhappiness and would be happy to assist him with a discount on a future order. We kindly request that the customer email our company email address (customerservice@ticketnetwork.com) with "ATTN: Marie" in the title. We would be more than happy to help the customer purchase new tickets to an event to try and make up for his unhappiness with his more recent purchase attempt.
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