- Report: #1060244
Report - Rebuttal - Arbitrate
Complaint Review: Ticketbust.com
Ticketbust.com5716 Corsa Ave, Ste 104 Westlake Village, California USA
Ticketbust.com A TOTAL SCAM!! Westlake Village California
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Ticketbust.com was USELESS. They lost my court decision for a red light camera even after multiple assurances that I had a solid case. As a result, I spent $250 more than my already-unsightly $554 ticket + traffic school decision, and for nothing. But that’s not all. Here is the scam: You know the "money-back guarantee" if they are unsuccessful in defending you? First of all, it's only for the $100 service fee, and not for the $150 filing fee. This they make clear, as long as you click over to the next page. But second, YOU HAVE TO GO TO COURT FOR A SECOND TRY TO BE ELIGIBLE TO RECEIVE THE $100 BACK!!! In other words, you have to waste a whole day in court, with little prospect of success (for what can you argue that Ticketbust did not already argue anyway?). Ticketbust does not make this at all clear on their website, and in my case, their agent on the phone told me verbally that I was eligible for the refund since I had turned in to them my paperwork within 2 weeks of getting my ticket in the mail – nothing about the requirement for a 2nd day in court. You have to read the fine print in the terms and conditions, which is easy to miss (I saw the 14 day requirement, but not the second day in court requirement). Ticketbust does this for precisely one reason: to make it extremely inconvenient with the intent of disqualifying you for their (so-called) refund. They want to make it so much trouble that you just won't bother and will drop the issue. After all, can't most of us make over $100 by putting in a normal day's work, which we forfeit in this so-called 2nd try at court? Also, they hide the requirement from plain view so that you will use their services and not be discouraged by this ridiculous requirement. Just think of it this way: if they lose your case, you lose $250 on top of the hundreds you already cut the government for your moving violation—because you’re not going to go to court and spend all day to get a mere $100 back. In essence, you’re giving money away to Ticketbust.
Bottom line is: DO NOT USE TICKETBUST. They are worthless and they are a scam. They deserve zero stars but there is no such rating on this website. I fully regret using them and wasting my time and money. When all is said and done I spent over $800, still have to spend an entire day in traffic school, and went through all this hassle for nothing. Ticketbust made something bad much worse.
This report was posted on Ripoff Report on 06/18/2013 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ticketbustcom/Westlake-Village-California-91362/Ticketbustcom-A-TOTAL-SCAM-Westlake-Village-California-1060244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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