• Report: #461283

Complaint Review: Ticketliquidator.com

  • Submitted: Fri, June 12, 2009
  • Updated: Fri, March 16, 2012

  • Reported By:Seattle Washington
www.ticketliquidator.com Internet U.S.A.

Ticketliquidator.com IS A SCAM, DO NOT BUY FROM THEM!!! It's a total ripoff! Internet

*General Comment: read the web site first

*UPDATE Employee: Unfair Characterization

*UPDATE Employee: Unfair Characterization

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I made the HUGE mistake of buying concert tickets online with this company last night. They charged me over 170 dollars for two balcony tickets. Today I went online to look at the website of the venue where the concert is being held and the same tickets were being sold for 28 dollars a piece. Much better tickets on the main floor were only 60 dollars on the concert venue site (8 dollars less than the balcony ticketliquidator.com sold me). Main floor tickets on the ticketliquidator site were over 300 dollars EACH (6 to 8 times more than the actual value of the tickets).

I called the company today to tell them I felt ripped off and taken advantage of and that I was really appalled at their business practice. It was pretty clear from the way they treated me on the phone that they are used to this response and have no interest whatsoever in customer service. They refused to refund me or discount my tickets.

DO NOT BUY TICKETS FROM THESE PEOPLE IT IS CLEARLY A SCAM. They are only looking to take your money and sell you things that are worth FAR LESS.

I really wish someone would put these people out of business. They disgust me.

Seattle, Washington

This report was posted on Ripoff Report on 06/12/2009 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ticketliquidatorcom/internet/Ticketliquidatorcom-IS-A-SCAM-DO-NOT-BUY-FROM-THEM-Its-a-total-ripoff-Internet-461283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

read the web site first

AUTHOR: abby - (United States of America)

I read this because I am interesting in using Ticketliquidator. Both to buy and if need be, sell tickets i cant use. this person complaining, clearly does not understand terms and conditions of the business. If he or she had taken time to read and even question what was not understood, then perhaps the anger and this complaint would not be here. This complaint is not a valid complaint! There are tickets for sale on various sites and venues, and the prices vary, based on supply, demand and the availability of seats. If you are too stupid to shop around , and the web site clearly states, make sure you want to purchase because there are no returns, then dont blame the web business. I am not affliated with this business in any way. The complaint will not stop me from using Ticketliquidator, and the rebuttals from the employees were clear, concise and informative.
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#2 UPDATE Employee

Unfair Characterization

AUTHOR: Colin C. - (U.S.A.)

I am an employee of TicketLiquidator writing a response to the complaint submitted by Vrstasira about the price of her tickets. Nick has already done a fabulous job summarizing the key points of the argument. However, I thought I'd add in my two cents regarding ticket pricing and the face value issue.

To begin with, I have to say that I empathize with Vrstasira regarding her frustration with the mark-up in ticket price. Indeed, none of us like to pay more for something than it was originally valued. However, I would reiterate that we at TicketLiquidator don't price the tickets on our website and that ticket sellers have a perfect right to price their property however they so choose. Besides, there are a large number of cases in which supply and demand in the marketplace mean that tickets end up selling below rather than above their face value. Indeed, one Oscar De La Hoya match in December of 2008 evidenced this with $700 tickets going for $400 and a near-majority of tickets selling below their face value. (Source: http://www.ticketnews.com/Brokers-struggling-selling-tickets-to-Oscar-De-La-Hoya-Manny-Pacquiao-fight12841)

Added to that, it is also important to remember that there is often a good reason why you and I pay above face value when we shop for tickets on ticket resale sites. Above all, we're paying for the convenience of buying tickets on our own personal schedule. Typically, indeed, events are sold out within days or sometimes even hours of their tickets going on sale. Secondary ticket sellers keep these tickets available on the internet so the everyday consumer doesn't have to wait by the phone at 12:00 AM for the big Ticketmaster release six months before the event. They also allow the best seats that would normally be bought up by VIP clubs and connected individuals to go on sale to the general public following special pre-sale opportunities. In fact, one Bruce Springsteen concert in May of 2009 saw only 108 of the 1,126 seats closest to the stage being officially listed for sale to the public. Some of these seats later appeared on the secondary ticket market so that Joe Six-Pack consumers unconnected to any influential source could access them and enjoy The Boss up-close and personal. (Source: http://blogs.wsj.com/speakeasy/2009/06/14/springsteen-concerts-who-gets-the-best-seats-hint-not-you/)

In short, therefore, thanks to the secondary ticket market, consumers across America are able to get good tickets to good events at the last minute that would normally be denied us.

However, that being said, we at TicketLiquidator do not want to "scam" anybody and therefore make it prominently known in our FAQ and Terms and Conditions that our ticket prices may be above face value. Indeed, we openly encourage all customers to be intelligent consumers and to shop around for tickets actively before making a purchase decision. Unfortunately, though, it seems to me that Vrstasira purchased a little too hastily from our website before fully realizing what she was doing. Occasionally, indeed, this happens to customers who buy from a secondary market ticket website. Nevertheless, while I understand Vrstasira's anger, I fear that it is misplaced. TicketLiquidator did nothing wrong to the customer concerned. We delivered the product she wanted and we followed through on our policies. Vrstasira is simply unhappy that she didn't know what she was purchasing. However, in fairness, I must point out that that error was due to a lack of research on her part.

In short, like Nick said, consumers should always research prices before they buy tickets and we support them in doing so. Why? Because we know, if you need a ticket resale site, chances are you will choose TicketLiquidator. We generally have the lowest prices on the secondary ticket market and we are very proud of that fact.

Therefore, while I sympathize with Vrstasira's anger, the fact remains that TicketLiquidator did nothing wrong and there is no just basis behind her accusation against us.

Indeed, here are a number of reviews on Ticketliquidator that showcase our abilities as a business enterprise:
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#3 UPDATE Employee

Unfair Characterization

AUTHOR: Nick - (U.S.A.)

TicketLiquidator.com is not a scam. We have been in business for years now, serving hundreds of thousands of customers and have an extremely high repurchase and customer satisfaction rate. Unfortunately, there are cases that come up like this one where a customer is confused or unhappy with our business model and posts negative comments like these because they are angry.

Let me explain what we do and what our policies are. We are a ticket marketplace where people can buy and sell tickets. One way to think of us is kind of like an e-bay for tickets. We don't set the prices on our site, nor do we own the tickets we sell. Because we are an intermediary, we do not allow customers to cancel their orders. This is stated clearly throughout the website.

As already stated, we don't set the prices, our sellers do. In many cases, these prices are above face value, and in many other cases, the prices are actually below face value. This is also clearly posted throughout the website.

The customer in this case seems angry because they were able to find tickets elsewhere for less after placing their order and were unable to cancel their original order. Unfortunately, we do not allow cancellations after the order. We are sorry the customer is unhappy with our policy, but it is unfair to label our business a scam just because we follow these policies.

Here is what we advise people to do when looking for tickets. This will cause you to get the lowest price in most circumstances.
1. Check with the venue first. See if tickets are still for sale at face value. If you buy directly from the venue, you can sometimes avoid paying service fees, which can be substantial.
2. Compare the price available from the venue to reseller sites like TicketLiquidator.com and Stubhub. As stated before, you can sometimes find tickets for less through a reseller site.

If tickets are sold out, reseller sites can provide you access to tickets you would not otherwise be able to get. These prices are sometimes higher and sometimes lower than face value. We encourage everyone to shop around. If you do, you'll find that our tickets are generally lower in price than Stubhub and most of the other legitimate reseller sites online.
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