- Report: #1022497
Report - Rebuttal - Arbitrate
Complaint Review: Ticketmaster
TicketmasterInternet United States of America
Ticketmaster Assistant Manager, Eullas COMPUTER ERROR IN PURCHASING TICKETS AND TICKETMASTER PROVIDES NO HELP OUT $200, Internet
I am not looking for a refund I just want to attend the show tonight with the kids who are anxiously waiting to go...! I can't afford another $203 for tickets. I spoke to several representatives at ticketmaster who were rude and with the attitude "ticketmaster policy, nothing at all we can do". The assistant manager tells me in our converstaion "he could do something if he felt the claim was legit but in my case he doesn't believe so" at this point I am in tears and he still says "sorry I don't believe you"...
Ummmmm, Excuse me. What kind of customer services is this? Who argues with the customer, what discretionary policy exists that allows him to decide who he believes or doesn't believe. I had insurance!!!! If I had wanted to switch the days I could have, that alone should prove it was an error on the website or within the processing, not sure which one. However, I will never procure any ticket from ticketmaster ever again and will be sure to pass the horrible story along in hopes others will avoid giving profit to companies who have no respect for the paying customer.
This report was posted on Ripoff Report on 03/02/2013 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ticketmaster/internet/Ticketmaster-Assistant-Manager-Eullas-COMPUTER-ERROR-IN-PURCHASING-TICKETS-AND-TICKETMAST-1022497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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