- Report: #388917
Report - Rebuttal - Arbitrate
Complaint Review: Ticketsintime.com, Ticketspot.com, Etravelprotection.com
Ticketsintime.com, Ticketspot.com, Etravelprotection.com3015 N 90th, Suite 6 Omaha, Nebraska U.S.A.
Ticketsintime.com, Ticketspot.com, Etravelprotection.com Lies, Bad Delivery Dates, Repeated Promises Broken, Non-Delivery, and NO TICKETS or REFUNDS Omaha Nebraska
*UPDATE Employee: We expect ticket sellers to treat customers respectfully
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Over the course of 8 months, I tried unsuccessfully to get tickets to a popular football game for my son's graduation gift after having paid $3000 for the four tickets for our family.
Each time I called, they'd give a later "drop dead" delivery date. After the first missed delivery date I did a Google search and discovered evidence of other scammed individuals. When I asked John (the ha-ha "general manager") he said, "Oh that was a single case of a disgruntled client from 8 years ago. How dare you bring that up." (Be wary: their first promise of delivery conveniently falls after the typical credit card deadline for refunds resulting from fraud.)
I called and later got a new promised delivery date. It came and went. I called again, upset, knowing I was getting swindeled. I already have plane tickets and hotel rooms invested for the trip. But no tickets.
Two weeks before the game I called and told them if I don't get them within 3 days, they will miss my family's travel departure date. The rep (Curtis) actually told me I shouldn't get so upset or I'll miss the fun of my trip!
This smart-a*s arrogance is typical of their position on customer service.
I never received my tickets. I have cancelled my hotel reservation but was unable to get a refund of my plane tickets. I asked them during my final call why they knowingly lie about delivery dates and Curtis had no answer.
They have commited grand larceny and internet fraud and because this is interstate it has federal jurisdiction so I'm filing a report with the FBI internet fraud website, Better Business Bureau, VISA who is helping me get a refund, and the Omaha television local consumer watchdog reporter.
Do not use this company. This has been a horrific and costly experience.
Chatham, North Carolina
This report was posted on Ripoff Report on 11/07/2008 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ticketsintimecom-Ticketspotcom-Etravelprotectioncom/Omaha-Nebraska-6134/Ticketsintimecom-Ticketspotcom-Etravelprotectioncom-Lies-Bad-Delivery-Dates-Repeate-388917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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