Here is what was sent to me after I inquired why Tico Decorations told me I absolutely could not order another set of dinnerware after the ones I ordered were all broken during shipping, and I found that they still were advertising the same sets on their web. I asked them, and they said that they hadn't updated their page yet, but the dinnerware sets were backordered for anyone who wanted them. I responded by saying that they told me THEY WERE NO LONGER BEING MADE AND THE SETS THAT WERE BROKEN WERE ABSOLUTELY THE LAST ONES! It also took a month of hounding them to get my money refunded.
From: "TICO HOME DECOR" Add to Address Book Add Mobile Alert
Date: Tue, 15 Jan 2008 14:23:16 -0800
I CAN TELL YOU HAVE NOTHING BETTER TO DO?
GET IT WITH YOUR LIFE.
STAY AWAY FROM US.............GET A LIFE!!!!
MY PATIENTS ARE EXAUSTED WITH YOU.
WHO WANTS YOU AS A CUSTOMER ?
WE ARE WORKING!!!
FIND SOMEBODY ELSE TO BOTHER!!!
Buss Hours Monday-Friday 10:00am -4:30Pm
closed: Satruday & Sunday
Office Tel (951) 601-1962
Buss Cel (951) 243-0584
Buss Fax (951) 488-0106
Customer Service Questions Emal:
Live Help call : Lila Morales (951) 601-1962
Wholesale Prices and order discounts
Live Help: Nancy Urlich (951) 295-5515
-----------Date: Tue, 15 Jan 2008 14:05:55 -0800
This whole e-mail you wrote me is a crock. And it is a piss poor excuse for your company. YOU TOLD ME THERE WERE NO MORE PATTERNS OF THE COW DINNERWARE. YOU TOLD ME THE THREE SETS THAT WERE BROKEN WERE ABSOLUTELY THE LAST ONES.
You did NOT tell me sets were backordered and more would be coming in. As a matter of fact, I said to keep the money for when more sets came in, and I was told that they were DISCONTINUED.
I should not have to be e-mailing you this either, lier.
P.S. I am e-mailing the rip-off site to submit your name and global decorations name as fraudulant advertisers.
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Wheat Ridge, Colorado