• Report: #280687

Complaint Review: Tiger Direct And OnRebate .com

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  • Submitted: Wed, October 24, 2007
  • Updated: Wed, December 05, 2007

  • Reported By:murphy North Carolina
Tiger Direct And OnRebate .com
tigerdirect.com and onrebate.com San Diego, California U.S.A.

Tiger Direct And OnRebate .com Rebate ripoff,Said Never received it,then I't was wrong info on form then need to resend info which is it? San Diego California

*Author of original report: How,Interesting !

*Consumer Comment: Beware of TD rebates

*Author of original report: RE: Alex

*UPDATE Employee: Rebate follow-up

*Author of original report: Still no action !

*UPDATE Employee: Help with your rebate

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I,Bought Items form Tiger Direct was offered a rebate with order,I,did everything exactly and the form says,after multiple e-mails and story's of (we have never received your rebate info,then it was ,it was filled out wrong,then it was you need to resend the info which I,have 2 times then it is we cant read the name on the form then it is you need to type your full name on the form,well which lie is it? enough is enough,so I, decided to search them out and found out it is common practice with them,so I, want to warn others to Don't buy things with rebates,they are the manufactures way of charging you to much and making you jump through hoops to get it back if you can!

Brc
murphy, North Carolina
U.S.A.

This report was posted on Ripoff Report on 10/24/2007 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-And-OnRebate-com/San-Diego-California-92112-9331/Tiger-Direct-And-OnRebate-com-Rebate-ripoffSaid-Never-received-itthen-It-was-wrong-inf-280687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

How,Interesting !

AUTHOR: Brc - (U.S.A.)

Well,Well,Well, Isn't it amazing how many people get sick and tired of these companys pulling these scams, thank you for this info, Now I,am on a mission!, you cheat them or steal there money the law jumps right in, they cheat you it's Buyer Beware!,the money is no longer an issue,the practice of deception is the issue, If any representives of these companys read these post, have a coke and a smile, I'm not going to rest on this now! BRC.
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#2 Consumer Comment

Beware of TD rebates

AUTHOR: Gabriel - (U.S.A.)

the rebates from items you purchase from Tiger Direct are not manufacturers rebates, but rebates from a company called OnRebate.com, which is owned by Systemax Inc.

Tiger Direct is also a subsidiary of Systemax Inc. In other words, Systemax Inc. owns Tiger Direct and OnRebate.com, meaning it is Systemax Inc. that is denying your rebates from the products you purchased from them through Tiger Direct. Talk about having a vested interest.

The employees respond to these ROR postings claiming to offer help and never follow through. As I'm sure many OP have found out.

Thought I would throw out this info to let you know what is really going on and why and who is behind it. It seems like a conspiracy and more than likely it is.

A press release issued by parent company Systemax Inc. on November 7th, 2007 is entitled, "SYSTEMAX REPORTS RECORD THIRD QUARTER RESULTS."

I'm sure some of those record 3rd quarter profits come from rebates they don't honor.

The press release can be found here: http://www.systemax.com/releases/PressReleaseQ307FINAL.pdf

The Systemax website: http://www.systemax.com/

The OnRebate website: http://www.onrebate.com/index.aspx

OnRebate faq (pay attention to the very first question, "Who is OnRebate.com?" This answer will give you the parent company of OnRebate): http://www.onrebate.com/index.aspx
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#3 Author of original report

RE: Alex

AUTHOR: Brc - (U.S.A.)

Alex, Thanks for the response, Read these e-mails

Thank you for using OnRebate.com.

We have (received) your online rebate application for the offer indicated below.
In order to (continue) the rebate process, please confirm receipt of this E-mail by clicking on this link.
http://www.onrebate.biz/customer/
YOUR REBATE APPLICATION INFORMATION:
Tracking Number:

re: Please provide the Processing Department with your full name, your name was not (typed) on your rebate form. Also the Processing Department has (not received) your rebate documents to process your claim. Please check the status of your rebate. Tavares OnRebate.com

re: We are unable to (see the name that your are providing,) per the Processing Department. Tavares OnRebate.com

re: The Processing Department would like for you to (fax all copies) of the rebate requirements to: Onrebate.biz Processing Department attn. Tom at: 1/888/426/9467.

I don't care about the rebate money now its there policys !
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#4 UPDATE Employee

Rebate follow-up

AUTHOR: Alex - (U.S.A.)

Dear Customer,

If you resubmitted your information last time and have not yet heard back from a rebate research agent, we are here to follow up for you. Please call our offices at 1.800.800.8300 at your earliest convenience and provide your order number or rebate tracking number.

Sincerely,

Alex
Tiger Direct Web Response
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#5 Author of original report

Still no action !

AUTHOR: Brc - (U.S.A.)

Buyers Beware.
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#6 UPDATE Employee

Help with your rebate

AUTHOR: Alex - (U.S.A.)

Dear Customer:


We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible.


Sincerely,

Alex
Tiger Direct Customer Service/Web Response
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