- Report: #533682
Report - Rebuttal - Arbitrate
Complaint Review: Tiger Direct Inc
Tiger Direct Inc7795 W Flagler St. Suite 35 Internet United States of America
Tiger Direct Inc tigerdirect.com False and Misleading advertising regarding shipping. Advertises shipping within 24 hours. Internet
*Author of original report: Tiger Direct made things right
*Author of original report: 6 Days still not Shipped
Tiger Direct is very misleading about their shipping policy. They bold face lie about when the items will be shipped out. I have been a tiger direct customer for over a year now spending almost $5000.00 in the past 12 months.
I have never received anything on time (not because of the shipping provider, but because it has never left the warehouse within their advertised 24 hour time). Even though it clearly states "Ships within 24 hours" See attached photos.
I kept coming back to tiger direct over the last 12 months in hopes that my next order will ship out when they advertise it to do so. Sadly once again this is not the case, and I must wait 7 to 10 days just for it to leave the warehouse. By that time the shipment will have missed my daughters birthday.
If you hover your mouse over the "Ships within 24 hours" link you get a pop up about how "items may be Provided by a third party warehouse" (Dropshiped), & "95% of verified and approved credit card orders ship within 24 hours" (See photos) It does not tell you if that item you are looking at is in fact dropshipped. It is extremely vague, and you have no idea when your items will ship until you get your invoice.
In my opinion if, you need it fast buy it somewhere else because tiger direct will make you wait days, and even weeks just to ship the item(s) from the warehouse. This is very aggravating when you need something quickly. Or in time for a holiday or birthday as in my case. I think this is blatant false advertising, or a bait and switch. They promise you quick shipping then make you wait 7 to 10 days. Then claim they have no control over thrid party warehouses.
After reviewing other reports here on ripoff Report about tiger direct (And there are over 780 of them using the advanced search) I am sure I will get some lame rebuttal about how many of their items are dropshipped and they can not control how the dropshipper Handel's the order.
If that is the case then you should NOT advertise that items ship within 24 hours.
This report was posted on Ripoff Report on 12/04/2009 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-Inc/internet/Tiger-Direct-Inc-tigerdirectcom-False-and-Misleading-advertising-regarding-shipping-Adve-533682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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