• Report: #557906

Complaint Review: Tiger Direct Inc

  • Submitted: Thu, January 21, 2010
  • Updated: Wed, February 03, 2010

  • Reported By: KENNETH — LAREDO Texas United States of America
Tiger Direct Inc
7795 W Flagler St. Suite 35 miami, Florida United States of America
  • Phone: 800.888.6111
  • Web:
  • Category:

Tiger Direct Inc LOST PACKAGE AND LACK OF CUSTOMER SERVICE miami, Florida

*Author of original report: Email sent

*UPDATE Employee: Not enough details....

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I bought 2 laptops from tigerdirect.com. One sent to me and one sent to my best friend. The one sent to me was perfectly fine. The one sent to my best friend was never received. He never received or signed for the laptop. However, the tracking number (from UPS) stated it was delivered.

I called tigerdirect and they told me to call UPS (tigerdirect's shipper). I called UPS and UPS told me that tigerdirect have to file a claim. I believed UPS did a back track/tracing for the lost package.

I did not received a single call from tigerdirect notified the situation or an outcome of the case. I called back and they (tigerdirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from tigerdirect. They (UPS) cannot give it to me since I'm not the shipper. I called tigerdirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracing information.

It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.

This report was posted on Ripoff Report on 01/21/2010 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-Inc/miami-Florida-33144/Tiger-Direct-Inc-LOST-PACKAGE-AND-LACK-OF-CUSTOMER-SERVICE-miami-Florida-557906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Tiger Direct Inc

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Email sent

AUTHOR: KENNETH - (United States of America)

Hello, I sent you an email. If you did not received it, you can email me @ wholesalelv1@yahoo.com. Thanks, Kenneth.


To be continued........

Respond to this report!
What's this?

#2 UPDATE Employee

Not enough details....

AUTHOR: Ernie E. - (U.S.A.)

We apologize for the inconvenience we caused and thank you for bringing this matter to our attention.


 Id like to research this matter further to determine exactly where our service failed but unfortunately we do not have enough information in your post to gather your account information. Please contact me at mailto:ernie@help.tigerdirect.com your order details so we can properly address this issue.

I look forward to talking with you and I promise to work hard to find an accommodation that makes you feel comfortable giving us another chance.


Best Regards.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X