- Report: #557906
Report - Rebuttal - Arbitrate
Complaint Review: Tiger Direct Inc
Tiger Direct Inc7795 W Flagler St. Suite 35 miami, Florida United States of America
Tiger Direct Inc LOST PACKAGE AND LACK OF CUSTOMER SERVICE miami, Florida
*Author of original report: Email sent
*UPDATE Employee: Not enough details....
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I called tigerdirect and they told me to call UPS (tigerdirect's shipper). I called UPS and UPS told me that tigerdirect have to file a claim. I believed UPS did a back track/tracing for the lost package.
I did not received a single call from tigerdirect notified the situation or an outcome of the case. I called back and they (tigerdirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from tigerdirect. They (UPS) cannot give it to me since I'm not the shipper. I called tigerdirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracing information.
It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.
This report was posted on Ripoff Report on 01/21/2010 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-Inc/miami-Florida-33144/Tiger-Direct-Inc-LOST-PACKAGE-AND-LACK-OF-CUSTOMER-SERVICE-miami-Florida-557906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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