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  • Report: #239844

Complaint Review: Tiger Direct, OnRebate.com

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  • Submitted: Tue, March 20, 2007
  • Updated: Sat, March 24, 2007

  • Reported By:Chicago Illinois
Tiger Direct, OnRebate.com
7795 West Flagler St., Suite 35 Miami, Florida U.S.A.

Tiger Direct, OnRebate.com are same company joined to lie about rebates. no breakage... simply lie about the rebates. Miami Florida

*Consumer Comment: Excuses don't cut it..

*UPDATE Employee: Please allow me to explain

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Tiger Direct in conjunction with OnRebate are blatantly taking money. Both companies are owned by the same company, Systemax. Tiger direct offers the rebate then Onrebate files them. Or in this case, fails to file them. Many people are aware of Rebate schemes and the idea of "breakage". This means the company is betting you won't have a UPC code or file late, etc. But Tiger has taken it one step further. They told me my rebate was filed properly and on time they even accepted it. They just refuse to mail a check. What a fraud. I've enclosed correspondence with to executives as proof below.

Steve Goldschein, systemax
sgoldschein@systemax.com

I understand you have been out of the office and unable to read the email regarding my rebate. None of your coworkers at your affiliate companies have been able to assist me with my missing rebate (that includes the normal channels). Lonny Paul at Tiger Direct was kind enough to reply, however it has been nearly two weeks and i haven't heard anything. And no check. I am resigned to the fact that the entire thing is a scam and i will publicize it as such.

Subject: RE: I am determined, as you can see, to receive my rebate.
Date: Thu, 8 Mar 2007 11:45:57 -0500
From: Lonny.Paul@TIGERDIRECT.COM
To:

Ben,
Thank you for your email - I am glad that you were able to contact me directly. I currently am researching your issue and hope to have a resolution today.

Lonny R. Paul
Director of Interactive Media
TigerDirect.com
http://www.tigerdirect.com
Office 305-415-2601
Email lonny.paul@tigerdirect.com

Original Message-
From:
Sent: Wednesday, March 07, 2007 6:45 PM
To: Steve Goldschein FR; nadina.urdaneta@onrebate.com; support@help.onrebate.com; Lonny Paul
Subject: I am determined, as you can see, to receive my rebate.
Importance: High

On Rebate:
Nadina Urdaneta, Customer Service Department and Bill Golan CEO
cc: Lonny Paul, Tiger Direct
cc: Steven Goldschien, Systemax

My name is
My rebate is Rebate Description: $100 MIR on AVERATEC AV4155 AMD Turion 64 MT-30 1.6GHz / 802.11b/g Wireless / 13.3-Inch WXGA / 512MB DDR2 / 80GB HDD / DVDRW / Windows XP Home / Refurbished Notebook PC
My Rebate Offer: SIG-2164
My Tracking Number: 4QS3*********
My $ 100 rebate was due to me months ago. A customer service representative for your company said they had received it and approved it but had not paid it because either the manufacturer or tiger direct had not paid ONrebate. They said that was not my fault and promised a check would be in the mail. It never arrived.

I am puzzled, for both Tiger Direct and Onrebate are subsidiaries of the same SEC licensed corporation. Since my initial efforts I have only gotten placed on hold and the run around. I see you were able to solve Nicki Thomas problem after she posted on "the rip off report". As of this writing I have also been forced to compose a letter to the rip off report and to: BBB of Southeast Florida, 2924 North Australian Ave, as well as Florida Attorney General's Consumer Protection Office and ultimately the FTC if need be.

Please re-read section eight of your own corporate ethics policy. Following that, please save us all the trouble of having me pursue these options by simply mailing me a rebate check along with a tracking number. As you can see, my resolve has been demonstrated by this email. it is in everyone's best interest for this to be resolved with expediency. If my tone implies that I am anything less than cordial, I apologize. The large portion of my patience and civility was exhausted by your call staff.

Yours,
cc:
Systemax Inc
11 Harbor Park Drive
Port Washington, New York 11050
Tel: 516 625 4300
Fax: 516 625 4072

cc:
Tiger Direct
7795 West Flagler St., Suite 35
Miami, Florida 33144

Ben
Chicago, Illinois
U.S.A.

Click here to read other Rip Off Reports on Tiger Direct

Click here to read The *EDitorial: The Marketing Rebate Rip Off ...Manufactures invent reasons why not to pay the consumer

This report was posted on Ripoff Report on 03/20/2007 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-OnRebatecom/Miami-Florida-33144/Tiger-Direct-OnRebatecom-are-same-company-joined-to-lie-about-rebates-no-breakage-239844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Excuses don't cut it..

AUTHOR: Peter - (U.S.A.)

Anthony

Your company(s) is offering the Rebates, with NO MENTION or disclaimer of third party payment. To try and pass off non-payment on these claims because of problems with YOUR vendors borders on criminal. Explain ONE THING. How can you offer to expedite rebate payments within 5 days if the the person applying pays the 1 dollar fee? How is it that possible, unless YOU are paying the rebate UP FRONT before the vendor reimburses you??? I guess the answer, based on other comments read here, is that you don't even honor the expedited rebates. A class action lawsuit is needed, and Federal regulation is also needed. This is Interstate theft.

I had to fight for MONTHS to get my rebates paid, and I will NEVER do business with TigerDirect again.
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#2 UPDATE Employee

Please allow me to explain

AUTHOR: Anthony - (U.S.A.)

Ben,

As you likely know TigerDirect.com is a reseller and OnRebate.com is a rebate processing company. Your rebate is not sponsored by either TigerDirect.com nor OnRebate.com rather it is sponsored by the supplier from whom TigerDirect.com purchased the rebated product.

In your case the supplier is the sponsor and party responsible for funding your rebate. Unfortunately, although OnRebate.com has decisioned and approved your claim the supplier (a client of OnRebate.com) has not funded your rebate and that's why you haven't received payment. I've intentionally left out the supplier's name bacause it's not my intent to bring them ill will from anyone reading this post but their name is listed on your rebate form if you care to know who the supplier is.

Having a close working relationship with TigerDirect.com I know that they want to make sure their customers are taken care of so I took the liberty of contacting them on your behalf and TigerDirect.com has volunteered to fund your rebate so that OnRebate.com can pay you and TigerDirect.com will try to recover the funds from the supplier.

You should expect payment into your PayPal account in the next few days and very likely as soon as tomorrow 3/23.

Kind Regards
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