I have done business with TigerDirect for a few years now and have had some issues with them but nothing that could but nothing could have prepared me for my last and final experience with them. On 22 Apr 09, I contacted Ms. Sxxp, of TigerDirect's B2B Division to order Item# B69-0050, Biostar MCP6P-M2 Athlon X2 Barebone Kit- AMD Athlon X2 4400+ 2.3GHz OEM, 2GB Crucial DDR2-667, 320GB SATA2, ATX Mid-Tower w/ 300 Watt PSU. Ms Sxxp quoted me a price of $181.99 for the merchandise and $26.17 Shipping and Handling (for Alaska) making my end price $208.16. I jumped on the deal and agreed to purchase the items and authorized Ms Sxxp to charge my credit card for the $208.16 and ended our conversation.
As follows here are the chain events :
22 Apr. 09 About two hours later I was checking my email and saw the order confirmation from TigerDirect and noticed that I was being charged $389.15 a difference of $180.99 (TigerDirect added an additional Mainboard and didn't honor any discussed discounts). I called Ms Sxxp back and was told that she would have the order stopped and proceeded to recreate the original order for a second time which was correct this time.
Tracking # UPS Tracking # 1Zxxxxxxxxxxxx46100, 1Zxxxxxxxxxxxx46119, 1Zxxxxxxxxxxxx55789, 1Zxxxxxxxxxxxx55798- leave TigerDirect's location in Naperville, IL bound for Alaska.
24 Apr. 09 Checking my bank statement, I noticed that I was still being charged the original $389.15 as well as $208.16. Now I'm out $597.31 for one order that should have only cost $208.16. I called Ms Sxxp again on 24 Apr 09 and was reassured that the issue was being taken care of and that I was going to receive my money back as soon as possible. However looking up the tracking numbers assigned to both shipments I could see that they were both in transient to Louisville KY to UPS's Main Hub from which they would be flown here to Alaska.
27 Apr 09 I checked UPS.com for the package statuses again and discovered they were here in Alaska now waiting for delivery. When I contacted Ms Sxxp again I told her I have not been refunded the $389.15. Ms Sxxp said she forgot to issue a Delivery Intercept for the original shipment. And as far as my refund they are waiting for their products to be returned before they issue the refund.
28 Apr 09 UPS Tracking # 1Zxxxxxxxxxxxx46100, 1Zxxxxxxxxxxxx46119, 1Zxxxxxxxxxxxx55789, 1Zxxxxxxxxxxxx55798 Arrive
29 Apr 09 TigerDirect ships out the RMA and Prepaid Shipping Label Tracking # 1zxxxxxxxxxxxx29682 under Tracking # 1zxxxxxxxxxxxx08325 (ummm why was Tracking # 1zxxxxxxxxxxxx08325 shipped from Raliegh NC? I thought everyone involved was in FL and IL?)
01 May 09 So here it is now, I have two boxes on my floor that need to go back to TigerDirect, no money has been returned to me, nor can I ship this Unit back to my customer because of the lack of funds in my bank account so I call them at 5am AKST (9am EST) and ask for a supervisor, any supervisor there that is willing to take ownership of this problem and stop treating me as if I'm a mushroom- you feed mushrooms fertilizer (BS) and keep them in the dark. I got the Customer Service Bum Rush from a representative and she tells me there are no Supervisors available at 9am their time; Doesn't know when a supervisor is going to be available; and tells me that she has to release the call now; and when I refuse to end the call she tells me she is ill and needs to go, finally she decides to transfer me to Ms Sxxp with a 15 Min hold time who tries the song and dance with me again until I insist on speaking with her supervisor. I get her Supervisor on the phone after another long peroid of waiting on hold and I tell him this whole story and now that they are directly responsible for over drafting my bank account as well as causing me not to be able to met previous financial agreements which include the storage fees of personal property including a car because of this issue. The Supervisor wants to talk to my Storage company to work something out when they need to just release the funds back to me especially since they have no rights to those funds as Ms Sxxp admitted this was her mistake and continously apologizes everytime she speaks to me at this time.
Tracking # 1zxxxxxxxxxxxx08325 arrives
02 May 09 Tracking # 1zxxxxxxxxxxxx29682 is shipped back to TigerDirect
06 May 09 Tracking # 1zxxxxxxxxxxxx29682 arrives at TigerDirect Naperville, IL
TigerDirect has done nothing but make this experience the worst I have had dealing with a company over the internet. I mean I have returned things at department stores and received the money for said return within 48 hrs. It's now past two weeks and nothing in this age of electronic funds should take this long to complete.
TigerDirect at this time honestly needs to realize they are at fault and need to correct this issue at once and not only refund the funds they took without Authorization and have held on to but now they need to make current my past due accounts without question, because at this time I'm seriously considering filing charges with the State Attorney General's Office of Florida.
09 May 09 OMG I checked my Bank Account this evening and I have what appears to be two WITHDRAWAL ADJUSTMENTs from TigerDirect and they only released the funds yesterday. Are they trying to correct their mistake?
Williams PC Repair, Ltd.
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