• Report: #571697

Complaint Review: Tiger Direct, TigerDirect.Com, TigerDirect.ca, CompUSA.Com, Systemax

  • Submitted: Thu, February 18, 2010
  • Updated: Thu, March 04, 2010

  • Reported By: Irina — Denver Colorado United States of America
Tiger Direct, TigerDirect.Com, TigerDirect.ca, CompUSA.Com, Systemax
7795 West Flagler St., Suite 35 Miami, Florida United States of America

Tiger Direct - TigerDirect.Com - TigerDirect.ca - CompUSA.Com - Systemax Shared credit card information with Complete Savings that charged my card more than 1 year every month for membership I never signed up. Miami, Florida

*Author of original report: TigerDirect must inform customers about class-action lawsuit

*UPDATE Employee: Privacy Policy

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered 2 items on TigerDirect.com website. I didn't sign up for any additional service or rebate and never used any. TigerDirect shared my information with CompleteSavings.com company that sent me 3 emails ignored by me as spam because I didn't have any relationship with SavingsDirect. Recently I discovered that more than 1 year my credit card is charged  $12 every months for membership I never signed up or used. It was membership with Complete Savings. They used exactly the same information as I provided to TigerDirect. I found old emails and easy figured out that CompleteSavings sent first email a few minutes after my purchase from TigerDirect. In this email CompleteSavings refers to TigerDirect and advises to make next purchase from this company. Since I didn't log-in to the CompleteSavings I received 2 more emales with login and password. All the above I just discovered and never visitted or registered with CompleteSavings. This fact doesn't stop CompleteSavings from charging my account. Now TigerDirect advises and links to another preferred partner - Shoppers Discounts & Rewards. Be careful - may be just looking to terms and conditions will be considered as membership with another scammer. Credit card information will be provided to Shoppers and you never now about it because such emails usually go to trash or spam. I called TigerDirect and was surprised to hear that it is my fault and they tried to convince me that I registered and provided credit card information myself and CompleteSavings does legitimate business.

This report was posted on Ripoff Report on 02/18/2010 11:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-TigerDirectCom-TigerDirectca-CompUSACom-Systemax/Miami-Florida-33144/Tiger-Direct-TigerDirectCom-TigerDirectca-CompUSACom-Systemax-Shared-credit-c-571697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Tiger Direct, TigerDirect.Com, TigerDirect.ca, CompUSA.Com, Systemax

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

TigerDirect must inform customers about class-action lawsuit

AUTHOR: Klych - (United States of America)

Complete Savings is Webloyalty company. It is a fact that on June 30, 2009 a federal judge in Boston approved a settlement agreement in a class-action lawsuit alleging that Webloyalty broke state and federal laws by failing to disclose details such as the monthly charges. More than 20 million people were cheated. The Federal Trade Commission is finally cracking down on companies that rely on negative option marketing to make their sales. Negative option deals take your silence as a yes and then bill you forever for something you probably didnt want in the first place. Heres how it works. You sign up for a freebie, but the vendor requires you to provide your billing information. Then it keeps billing you for your membership or subscription in perpetuity unless you write or call to say no. Negative option marketers count on the fact that most people forget the whole thing and dont notice charges to their credit card or bank account for months. TigerDirect has perfect partners that share 50/50 of such membership. Names of such partners can be different but action is the same - to cheat you on monthly basis. TigerDirect rejected to refund lost money. I try to get it back from Complete Savings, but it isn't easy. They require to send a few papers by mail. if you are cheated - complain on FTC website. If it will be many people with such complains - we have chance that FTC will start action. TigerDirect already had problem with FTC earlier. So, their business isn't clean as they try to present it to public.
Respond to this report!
What's this?

#2 UPDATE Employee

Privacy Policy

AUTHOR: Ernie E. - (U.S.A.)

Our apologies, we do not share your credit card information with ANY third party affiliates, the CompleteSavings program is completely voluntarily and presented to you at the end of your purchase, you have the option to continue and opt-in or decline and return to your order confirmation.

You may view our complete privacy policy here
http://www.tigerdirect.com/sectors/aboutus/privacy.asp

The CompleteSavings program was presented after you or someone in your household made a purchase online at TigerDirect.com. You were offered a 30-day free trial in CompleteSavings with all the money saving benefits they have to offer, as well as a $10 credit towards your next purchase at TigerDirect.com.

If you have questions on the program, or would like to discontinue that service, you can contact CompleteSavings at 1.800.826.1885 and they will be more than happy to assist you.

If you require any additional information you may contact me directly at ernie@help.tigerdirect.com.

Thank You.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X