ED Magedson – Founder
Tiger Direct, TigerDirect.Com, TigerDirect.ca, CompUSA.Com, SystemaxTigerDirect.com Internet United States of America
Discrimination by Tiger Direct should be investigated. I called Tiger Direct and spoke with Elie Phillippe regarding making purchases with a check and purchase order. Elie explained that there would be no problem. Simply send an email with my list of my order and that it would be held for 30 days awaiting the check payment. I explained that I was disabled handicapped and that the funds would be disbursed by an accounting agency under state contract. Elie explained, no problem, simply let him know what I needed.
So I sent an email containing a cut and paste of my shopping cart order. This copy showed all the prices, quantities and even shipping.
The next day, I get a confirmation email. The price has gone up on items and the shipping is now more than one hundred dollars. I called and inquired as to what was going on. I spoke with a young lady, Jessenia DelSol, who emailed me the confirmation order. I explained that the Order P1323042 reflected an increase in price and shipping. She told me it did not even though I had it printed out and was holding it in my hand.
She then told me that the prices increased and that I could simply pay the invoice if I wanted the items. She then told me they lowered the shipping and saved me money. I again explained that the shopping cart showed lower prices and shipping by $100+. She again told me to pay if I wanted the items.
Amazingly, the pending order has been deleted from my account and when I called back the agent that answered the phone, tells me that I canceled the order! I never did. I simply questioned an arbitrary price increase of 7%.
I spent months getting a budget approval, several weeks shopping and comparing items, and then when I put the order in my cart with the current prices, Tiger Direct changed the prices on the invoice that they emailed me.
So I complained to Eli at Tiger Direct. He tells me management changed the prices and that you just have to pay if you want the items. However, this contradicts the policy and procedure as it was explained for holding for a quote.
Whats the deal? Advertised price, Company shopping cart and shipping, then when you explain the payment method it goes up $100? Great way to treat the disabled or is this the way you treat all customers.
Apparently Tiger Directs policies simply are not understandable by even their staff! Or is it because I am using government funds, perhaps they think that since I am handicapped, it must be a mental thing.
So, what is it, the government funding or the disability that raised my prices?
It is just too bad, that Tiger Direct, a large volume company operating under many names, has a problem working with both government funding and the disabled.
By the way, management will not respond to my questions, so PLEASE beware of TIGER DIRECT as the have no set policy on pricing, except, GET WHAT THEY CAN! I once tried to report a fire safety issue to their management, I should have learned my lesson then, since they would not respond at that time either.
As a formerly loyal customer, I guess it is time to search the internet not only for the best price, but the better reputation.
This report was posted on Ripoff Report on 08/13/2009 03:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-TigerDirectCom-TigerDirectca-CompUSACom-Systemax/internet/Tiger-Direct-TigerDirectCom-TigerDirectca-CompUSACom-Systemax-TigerDirect-Inc-2009-479526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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