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  • Report: #466016

Complaint Review: Tiger Direct - TigerDirect.com

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  • Submitted: Mon, June 29, 2009
  • Updated: Wed, December 02, 2009

  • Reported By: SCOTT MCKINNEY — Chesterton Indiana USA
Tiger Direct - TigerDirect.com
7795 West Flagler St., Suite 35 Miami, Florida U.S.A.

Tiger Direct - TigerDirect.com BEWARE OF FRAUD & THEFT: ERROR PROCESSING REFUNDS, CHARGED FOR ORDERS & REFUSED TO SHIP, POOR CUSTOMER SERVICE! Miami Florida

*Author of original report: TIGERDIRECT.COM TIGERDIRECT TIGER DIRECT FRAUD THEFT

*UPDATE Employee: Our records indicate....

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1Author 1Consumer 0Employee/Owner

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I PURCHASED TWO WIRELESS CAMERAS FROM THIS COMPANY VIA THEIR ONLINE ORDERING SYSTEM, WWW.TIGERDIRECT.COM. I RECEIVED THE CAMERAS BUT THEY WERE BOTH USED, DAMAGED, & NOT AS DESCRIBED. I CALLED THE COMPANY AND THEY PROVIDED ME WITH AN RMA FOR BOTH CAMERAS, AND I RETURNED THEM PROMPTLY. I SHIPPED THEM VIA UPS AND THEY WERE DELIVERED & SIGNED FOR BACK AT TIGERDIRECT IN MIAMI.

THE CREDIT CARD DEPARTMENT REFUSED TO REFUND ME FOR BOTH CAMERAS BECAUSE THEY STATE THEY ONLY RECEIVED ONE BACK. THIS IS IN-CORRECT AND MOST LIKELY WAS STOLEN DURING INSPECTION IN THE WAREHOUSE.
I HAD TO DISPUTE THIS TRANSACTION WITH MY BANK TO RECEIVE A REFUND!

A FEW MONTHS LATER; I PLACED A FEW OTHER ORDERS FOR PRODUCTS, HOPING I WOULD HAVE BETTER LUCK WITH THEM AND THEIR POOR CUSTOMER SERVICE WOULD DIMINISH. ALTHOUGH, THEY CHARGED ME FOR THE ORDERS BUT REFUSED TO SHIP THEM. CAESAR IN THE CREDIT CARD DEPARTMENT ARGUED WITH ME, VERBALLY HARASSED ME, & DISPLAYED THE MOST HORRIBLE CUSTOMER SERVICE I HAVE EVER SEEN! SO NOW I HAVE BEEN CHARGED FOR ORDERS AND THEY REFUSED TO SHIP THEM; AKA FRAUD & THEFT.

BOTTOM LINE: DO NOT DO BUSINESS WITH THIS COMPANY; THEY PRACTICE FRAUD & THEFT. THE POOR CUSTOMER SERVICE IS NOT WORTH IT AND GETTING RIPPED OFF IS NOT WORTH IT!

Scott
Chesterton, Indiana
U.S.A.

This report was posted on Ripoff Report on 06/29/2009 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-TigerDirectcom/Miami-Florida-33144/Tiger-Direct-TigerDirectcom-BEWARE-OF-FRAUD-THEFT-ERROR-PROCESSING-REFUNDS-CHARGED-466016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

TIGERDIRECT.COM TIGERDIRECT TIGER DIRECT FRAUD THEFT

AUTHOR: SCOTT MCKINNEY - (USA)

TIGER DIRECT HAS THE WORST CUSTOMER SERVICE OUT THERE! THERE REBUTTAL IS NOT TRUE!


BOTTOM LINE, IF YOU WANT YOUR MONEY STOLEN AND NO PRODUCTS DELIVERED SHOP WITH TIGER DIRECT/TIGERDIRECT.COM!

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#2 UPDATE Employee

Our records indicate....

AUTHOR: Ernie E. - (U.S.A.)

Our records indicate you have placed multiple orders and they have all been shipped, we also note some of those orders are also currently out for delivery as of today(6/30/09).

We appreciate you as a customer and hope you continue to do business with us in the future... If you require any additional assistance feel free to contact me directly at ernesto.escajeda@syx.com.
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