- Report: #510025
Report - Rebuttal - Arbitrate
Complaint Review: Tiger Direct - TigerDirect.com
Tiger Direct - TigerDirect.comNaperville, Illinois United States of America
Tiger Direct - TigerDirect.com Ordered an instock item and the next day it was magically removed with no notification Naperville, Illinois
*UPDATE Employee: Item out of Stock
They also told me that I would have the invoice in about an hour (I called at about 9:50am CDT). I waited until noon and called again since I still didn't have a tracking number and the website showed the order but no invoice. The agent I spoke to this time told me that the order had not been processed and that the item was actually out of stock and I would have to talk to the sales department to have them send me something else. Mind you that my payment had hit my bank account as soon as I ordered the item.
When I spoke to the sales rep, they had a hard time locating my order and told me that all I could do is wait for the charge be dropped on my account and that was all they would do for me, not send me a like item, just "Sorry we aren't going to ship anything to you, but you can order something else right now." They offered me nothing for my trouble and now I have to wait until that charge comes back for me to order what I need. In the past 2 months I have spend almost $1,000 with Tiger Direct, but it looks like I am going to have to start shopping elsewhere.
This report was posted on Ripoff Report on 10/15/2009 08:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-TigerDirectcom/Naperville-Illinois-/Tiger-Direct-TigerDirectcom-Ordered-an-instock-item-and-the-next-day-it-was-magically-510025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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