- Report: #626391
Report - Rebuttal - Arbitrate
Complaint Review: Tiger Direct - TigerDirect.com
Tiger Direct - TigerDirect.com175 Ambassador Dr Naperville, Illinois United States of America
Tiger Direct - TigerDirect.com Next day Air Saver Rip OFF Naperville, Illinois
*Author of original report: So yet again someone else responding
*UPDATE Employee: More information required
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I then asked if there was anything else they had for me when they said no, hmm ok I thought maybe its on another truck. I came inside and did a check up and sent Tiger Direct an email asking about the issue. Now they sent a reply back saying they would look into the issue immediately showing that maybe they did care, well the second email I got was stating its basically my tough luck that I paid such high shipping as next day shipping to them means 2 business days and not next day. I looked this problem up on everything from UPS to a stand up company that pointed out Next day air saver does mean NEXT DAY not 2 business days. So now they are saying I will not get my shipping back as its not their problem and the email from Ginelyn was very cut and dry of saying thanks for the business.
There was nothing from them saying we are sorry we should have said that there was the possibility of your item not getting to you until next week, so save the money and get the normal shipping. Instead they lead you to believe you will get your item NEXT DAY. This is a huge issue and I feel I was scammed by Tiger Direct. I have bought over $2500.00 worth of products from them just in the past couple of months not to mention a whopping $10k from friends and family this past year. For them to dismiss me as a loyal customer for $117.00 over shipping they have lost me and I wish for this to be made Right. Can't wait for the excuses of response from Tiger on this one. Save yourself the hassle don't buy anything from this company as its not worth the time or headache of garbage they will feed you.
This report was posted on Ripoff Report on 07/24/2010 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-TigerDirectcom/Naperville-Illinois-60540/Tiger-Direct-TigerDirectcom-Next-day-Air-Saver-Rip-OFF-Naperville-Illinois-626391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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