• Report: #626391

Complaint Review: Tiger Direct - TigerDirect.com

  • Submitted: Sat, July 24, 2010
  • Updated: Tue, February 08, 2011

  • Reported By: loyally screwed — Connecticut United States of America
Tiger Direct - TigerDirect.com
175 Ambassador Dr Naperville, Illinois United States of America

Tiger Direct - TigerDirect.com Next day Air Saver Rip OFF Naperville, Illinois

*Author of original report: So yet again someone else responding

*UPDATE Employee: More information required

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I recently had been buying products from TigerDirect.com in the past month without any issues, until the 22nd of July. I made a purchase of a complete computer, 2 UPS battery back ups and the outrageous shipping for Next Day Air Saver. I purchased the next day air saver so I would have the item to work on for the weekend, as the other options would not put the product here until the following Monday. Now when I ordered it the site clearly stated the tracking number saying it would be here on the 23rd which was a Friday by UPS so I was glad to see that. The cost of said shipping? $117.00 now I didn't mind the cost as long as the item was here when they said it would be. Now for the bad part as it turns out UPS did come to my house on Friday to drop off a small package from another company that I ordered something unrelated to this problem.

I then asked if there was anything else they had for me when they said no, hmm ok I thought maybe its on another truck. I came inside and did a check up and sent Tiger Direct an email asking about the issue. Now they sent a reply back saying they would look into the issue immediately showing that maybe they did care, well the second email I got was stating its basically my tough luck that I paid such high shipping as next day shipping to them means 2 business days and not next day. I looked this problem up on everything from UPS to a stand up company that pointed out Next day air saver does mean NEXT DAY not 2 business days. So now they are saying I will not get my shipping back as its not their problem and the email from Ginelyn was very cut and dry of saying thanks for the business.

There was nothing from them saying we are sorry we should have said that there was the possibility of your item not getting to you until next week, so save the money and get the normal shipping. Instead they lead you to believe you will get your item NEXT DAY. This is a huge issue and I feel I was scammed by Tiger Direct. I have bought over $2500.00 worth of products from them just in the past couple of months not to mention a whopping $10k from friends and family this past year. For them to dismiss me as a loyal customer for $117.00 over shipping they have lost me and I wish for this to be made Right. Can't wait for the excuses of response from Tiger on this one. Save yourself the hassle don't buy anything from this company as its not worth the time or headache of garbage they will feed you. 

I am truly disappointed in this company as it shows just another big business out to take your money without offering a refund or a decent customer service response.

This report was posted on Ripoff Report on 07/24/2010 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct-TigerDirectcom/Naperville-Illinois-60540/Tiger-Direct-TigerDirectcom-Next-day-Air-Saver-Rip-OFF-Naperville-Illinois-626391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

So yet again someone else responding

AUTHOR: loyally screwed - (United States of America)

Well here is another employee replying.

If you read the reply found here (http://www.ripoffreport.com/internet-fraud/tiger-direct-tigerdi/tiger-direct-tigerdirect-com-7a972.htm) You will see I responded with the order number and yet again wait. This was well over 6 months ago, guess I was right about them taking their sweet time. Ernie if you look back I emailed you with all the information and I know you got it because I got the typical response saying I would be contacted shortly regarding my email. But to date nothing not a peep. So this just proves my point. You can say theres not enough information or what ever your going to but you need to really look into your process as you were given everything Sept. 30 2010 so until you decide to figure out another excuse or something I wont be holding my breath for your response. 

This just proves Tiger Direct doesn't care about the customer's once they get the money. We are pushing the envelope well over the desired or even comprehensive time frame of solving issues.
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#2 UPDATE Employee

More information required

AUTHOR: Ernie E. - (U.S.A.)

We apologize for the inconvenience, unfortunately we do not have enough information in your post to pull up your account information, please email me directly at [email protected] so we may better assist you in this matter.

Best Regards, 

Ernie E.
Customer Relations / TD
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