• Report: #720649

Complaint Review: Tiger Direct

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  • Submitted: Thu, April 21, 2011
  • Updated: Fri, April 29, 2011

  • Reported By: Armand — Cape Coral Florida United States of America
Tiger Direct
Miami, Florida United States of America

Tiger Direct Curcuit City Buy Back program Miami, Florida

*Author of original report: Confusion

*UPDATE Employee: We're sorry

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Purchased a Sony Vaio computer on 3-15-2010 for $899.00 I was told by phone agent Charlie Vasquez Tiger Direct had a new program where they would buy back your purchase within a 2 year period for full price towards a new computer purchase. I should have read the literature, I didn't because I had been purchasing products from them for years with no problems.

This statement by the agent was of course not true. I called Tiger Direct to use my buy back plan to purchase a new computer. I was told by the agent he was not familiar with that program and gave me another number to call. I called that number and they explained how it really worked. The information they provided wasn't anywhere near what the agent in 2010 had told me.

I called and talked to the infamous Danny Rodriguez who's name appears on quite a few of these complaints.He suggested he could get a supervisor to get me a full refund for the sony I purchased on 2010. 5 or 6 days went by. I got frustrated and called again and finally got a hold of a supervisor by the name of frank. He told me the best he could do for me was sell me a new computer for cost plus shipping.which when all said and done would have saved me about $100.00. I talked to my Attorney. He said this is tantamount to fraud and misrepresentation. I consider it is fraud and misrepresentation.

I would also like to know if there is anyone else out around the country who had this happen to them.
I would enjoy initiating a class action suit.

This report was posted on Ripoff Report on 04/21/2011 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct/Miami-Florida-/Tiger-Direct-Curcuit-City-Buy-Back-program-Miami-Florida-720649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Confusion

AUTHOR: Armand - (United States of America)

There is no "confusion", I know what the paperwork on the tech-forward say's. I finally read it. But that's not my complaint. My complaint is and was I took the agents word for what he said the tech-forward was to be used for.  He said the buy-back program was for Tiger Direct to buy back my computer at full price within a 2 year period towards the purchase of a new one. Now 1 year later I find out this was a lie proposed to me by your agent. Misrepresentation and fraud of purpose. The computer you allude to in your rebuttal was just as bad, I purchased a Toshiba computer in Feb of 2010 and in March of 2010 you had the same computer featured in a different brand for $200,00 less.  What's wrong with that picture. I complained and you sent me the one that was, priced less. Granted it was a month newer..All in all on top of that, the infamous Danny Rodriguez who's name pops up on about 20% of the complaints that I have read online lied to me as well. He said the least Tiger Direct would do is give me a complete refund on the computer in question towards the purchase of a new one.All in all I think your a bunch of crooks. I would never purchase another product from you. You have no customer consideration. You either, lie about or ignore the facts that pertain to the issue. That's indicative of every complaint I have read about Tiger Direct on 14 different sites.I am actively participating with particular Federal and State agencies that I hope will shut you down. Your consumer relations are at best pathetic.Danny Rodriguez also said every order placed with Tiger Direct is recorded, so call me and let me hear Charlie Vasquez not saying that to me. The federal Trade Commission would probably be very interested in that statement. Your a slick company, with slick employees, making slick misleading statements about your products that can be purchased at several other large electronic chains for the same or less money. Thankfully my money is green and accepted anywhere. The only satisfaction I will have is knowing your company won't be getting any more of it.
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#2 UPDATE Employee

We're sorry

AUTHOR: Ernie E. - (U.S.A.)

Armand,

I have looked into this matter and our records indicate that you purchased a "TECHFORWARD BUYBACK PROGRAM" on March 2010. 

This program will buyback your PC and your refund is dependent on the condition of the unit and the original purchase date. See terms below:


Return within 6 months of purchase: Receive 50% of the purchase price
Return between 6 months and 1 year: Receive 40% of the purchase price
Return between 1 year and 18 months: Receive 30% of the purchase price
Return between 18 months and 2 years: Receive 20% of the purchase price

These terms and conditions were sent to you with your purchase and also advertised on our website. Our records also indicated you were afforded a new computer with at a discounted price along with FREE shipping. We apologize for any confusion.

Feel free to contact me via email at ernie@help.tigerdirect.com if you have any further questions or concerns.

Thank You.

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