• Report: #1067787

Complaint Review: Tiger Direct

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  • Submitted: Wed, July 17, 2013
  • Updated: Wed, July 17, 2013

  • Reported By: April Southerland — brodhead Kentucky
Tiger Direct
7795 W Flagler St. Suite 35 Miami, Florida USA

Tiger Direct Lied to by 3 Different People, all over Website Error Miami Florida

*UPDATE Employee: Dear Tigerdirect Customer

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Back last Sunday, my husband and I decided that we wanted to order a small set of speakers for our TV. Just something to give it a boost in sound. Well I found a set of Razer Mako 2.1 speakers that were listed for 21.00. I knew that this was odd, but I figured being that they sell refurbished items I would order them. I figured that they had to be refurb's. Well, I placed the order and when I received my email with the invoice I found a problem. I didnt apparently order the speakers which I have proof that I did order them, it ordered a mousepad for 21.00. I was appalled, but I figured ok I will call and cancel the order. No problem right?? WRONG!!

I called the 1800 number and explained what was going on and the guy on the line said that it would be NO PROBLEM to cancel the order. He said that there would a refund issued within 3-5 business days. I was a little shocked at the length of time, but agreed and hung up. 

Wednesday morning I wake up and check my email and find that the order had not been cancelled but shipped and was on its way. Well this is what has started the arguments and blatant lies from this company. I have been lied to by the Customer Support phone and email staff. I called them to find out what was going on and apparently the order shipped so quickly that it could not be cancelled. I told them, I am not stupid there is nothing open on a Sunday. They said that it went through a 3rd party issuer and that they was unable to cancel it in time. I asked them why was I not contacted to be told of this??? They had no answer. The guy on the phone told me that he would contact UPS and stop the shipment and that I would see a refund go back on my card within again 3-5 business days.

I am very upset by this time because Lie No.1 has started. I had been in email contact as well, they were telling me that no one would be able to contact UPS because I dont know why, apparently they cant use a phone. They told me to refuse the shipment at the door, this is not possible where we live. They knock on your door,drop it at the door and run back to their truck as fast as they can. 

I told them that it was not my place to call or refuse anything, because I was not in the wrong here. Their website had a error, the wrong item was shown and since it was not what I wanted I still think that they should be the ones to stop the shipment and get it back. Well, now the item is sitting in my living room waiting until I can get to a UPS drop off. 

There are NO UPS drop off's close to our area, and if you have them come out to pick it up they told me there would be a charge. I have to print a paper out, waste my gas and time to take this 30 miles to a drop off all because they apparently could not stop the shipment on their own. 

I have contacted the BBB because of all of this trouble. All I wanted was a set of speakers for a halfway decent home theater system. We werent ordering something that was crazy expensive, it was 26.00 total. It is going to cost me ATLEAST 25 dollars in gas to drive the box to a drop off and back home. 

I did finally get a contact back from someone different through email support giving me a 10 dollar gift certificate. While this is a nice gesture, I dont think that it is close to enough for the lies and the trouble that it is going to be to send this item back. 

They should have told me upfront that the item could not be cancelled, that I would have to wait for it to be delievered and then ship it back. I called within 20 minutes of placing the order to cancel it, there is no way that they shipped that item that fast. It is just not possible and especially being that there is nothing open on a Sunday. It seems like to me that someone boxed it up and had it READY for shipment, but not shipped out. How hard would it have been to open a box and place it back on a shelf? How hard would it have been to also contact me to inform me of this? Why did I have to find out three days later that the item had been shipped out? Isnt that illegal authorization of charging my card? Once a order is supposed to be cancelled, doesnt that stop them from being able to go on and charge me for the item and ship it out? I am not sure of this, but I am sure of one thing. When you go to TigerDirect.com if a price doesnt seem quite right, do a Model Number search.

We had no idea that Razer Mako speakers are very hard to find and that there were so expensive. I didnt know this until after I had gotten off the phone with the guy who was supposed to cancel my order. I wish that i had known there was no such item on their website, because I am out 26.00 until I send this thing back which is going to cost that much to drive to the nearest drop off anyways. They dont seem to understand that.


This report was posted on Ripoff Report on 07/17/2013 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct/Miami-Florida-33144/Tiger-Direct-Lied-to-by-3-Different-People-all-over-Website-Error-Miami-Florida-1067787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Dear Tigerdirect Customer

AUTHOR: Tiger Direct - ()

I am very sorry that we put you through this negative experience.  This was indeed an advertising error and we should have corrected the problem as soon as you reported it to us.  We did contact the vendor to cancel the order but it had shipped before we could do that.  Either way, there is no excuse for putting any customer through this bad experience.  We have processed a full refund for your transaction.  Again, we apologize to you for the problems you encountered with our company and we are addressing these issues internally.

 

Respectfully,

 

Roger Insua

Customer Care Manager

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