- Report: #801682
Report - Rebuttal - Arbitrate
Complaint Review: Tiger Direct
Tiger Direct7795 W Flagler St Ste 35 Miami, Florida United States of America
Tiger Direct Refused to honor advertisement Miami, Florida
*Author of original report: Tiger Direct Refused To Honor Advertisement
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At 3:30PM I tried to place an order and instead it sent me to a computer monitor instead. When I called Tiger Direct the first thing that happened was I got a customer service rep who said that their site shows a computer monitor instead, when I told him I saw something different he told me to e-mail a screen shot of the website, that showed something completely different.
After that, he told me he was transferring me to a department in order to honor the sales advertisement, while I was waiting to be transferred I was simply disconnected.
The second time I contacted Tiger Direct I got another employee who told me that it wasn't a misprint, but they were all sold out so until all the orders were verified, they were re-directing customers to a different product instead. [continued below]....
I told him that the website was marking stuff as "sold out" why wasn't Tiger Direct doing that for this product as well? He told me that they were "working on it", I told him that the advertisement has been up since 10AM and anything else that was sold out was being marked as such.
He then sent me to a different department where I spoke with yet ANOTHER person, this person refused to even acknowledged the fact the product existed or was advertised. When I told them I was looking at it RIGHT NOW and that I could e-mail them a screen shot of the web site, with the date and time in the corner, she suddenly changed her tune and said that it was a misprint and to read the terms of service.
I told her I was aware of the TOS for holiday advertising, I also informed her I knew that there are some consumer protection laws in place try and protect consumers from shady retailers. That when an advertisement is a misprint, retailers are responsible to fix the ad as soon as possible. Considering the advertisement has been up for almost 7 hours now, I felt they had more then enough time to fix the advertisement instead of simply "redirecting people" to a new product with the old advertisement still in place.
I understand when a misprint happens that retailers aren't always responsible and don't have to honor their advertisements, but when an ONLINE VIRTUAL advertisement has been up for nearly 8 hours and they were simply redirecting customers to somewhere else, I feel like they should have to honor their sales advertisement.
It's weird one employee acknowledged my request and then I got "disconnected", it's even weirder that other employees acted like they haven't seen ANYTHING at all and then when I send them proof they suddenly change their tune.
Does anyone else thing that Tiger Direct should have to honor their advertised sale? It seems like they had more then enough time to change their advertisement and then to bait and switch to a different product was unreasonable.
Does anyone know if there's a corporate number can call to talk to someone else besides their sales representatives?
This report was posted on Ripoff Report on 11/25/2011 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct/Miami-Florida-33144/Tiger-Direct-Refused-to-honor-advertisement-Miami-Florida-801682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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