• Report: #801682

Complaint Review: Tiger Direct

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  • Submitted: Fri, November 25, 2011
  • Updated: Fri, November 25, 2011

  • Reported By: kuehnau — Marinette Wisconsin United States of America
Tiger Direct
7795 W Flagler St Ste 35 Miami, Florida United States of America

Tiger Direct Refused to honor advertisement Miami, Florida

*Author of original report: Tiger Direct Refused To Honor Advertisement

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I got a e-mail from Tiger Direct at 10AM for their black Friday sale. When I got home I looked at it, while I was checking their website they were advertising a Intel Core Kit for $50.00, when I first saw the ad it was at 10AM.

At 3:30PM I tried to place an order and instead it sent me to a computer monitor instead. When I called Tiger Direct the first thing that happened was I got a customer service rep who said that their site shows a computer monitor instead, when I told him I saw something different he told me to e-mail a screen shot of the website, that showed something completely different.

After that, he told me he was transferring me to a department in order to honor the sales advertisement, while I was waiting to be transferred I was simply disconnected.

The second time I contacted Tiger Direct I got another employee who told me that it wasn't a misprint, but they were all sold out so until all the orders were verified, they were re-directing customers to a different product instead. [continued below]....
.....

I told him that the website was marking stuff as "sold out" why wasn't Tiger Direct doing that for this product as well? He told me that they were "working on it", I told him that the advertisement has been up since 10AM and anything else that was sold out was being marked as such.

He then sent me to a different department where I spoke with yet ANOTHER person, this person refused to even acknowledged the fact the product existed or was advertised. When I told them I was looking at it RIGHT NOW and that I could e-mail them a screen shot of the web site, with the date and time in the corner, she suddenly changed her tune and said that it was a misprint and to read the terms of service.

I told her I was aware of the TOS for holiday advertising, I also informed her I knew that there are some consumer protection laws in place try and protect consumers from shady retailers. That when an advertisement is a misprint, retailers are responsible to fix the ad as soon as possible. Considering the advertisement has been up for almost 7 hours now, I felt they had more then enough time to fix the advertisement instead of simply "redirecting people" to a new product with the old advertisement still in place.

I understand when a misprint happens that retailers aren't always responsible and don't have to honor their advertisements, but when an ONLINE VIRTUAL advertisement has been up for nearly 8 hours and they were simply redirecting customers to somewhere else, I feel like they should have to honor their sales advertisement.

It's weird one employee acknowledged my request and then I got "disconnected", it's even weirder that other employees acted like they haven't seen ANYTHING at all and then when I send them proof they suddenly change their tune.

Does anyone else thing that Tiger Direct should have to honor their advertised sale? It seems like they had more then enough time to change their advertisement and then to bait and switch to a different product was unreasonable.

Does anyone know if there's a corporate number can call to talk to someone else besides their sales representatives?

This report was posted on Ripoff Report on 11/25/2011 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct/Miami-Florida-33144/Tiger-Direct-Refused-to-honor-advertisement-Miami-Florida-801682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Tiger Direct Refused To Honor Advertisement

AUTHOR: kuehnau - (United States of America)

My name is Jeremy Kuehnau, at 10AM I got an e-mail from Tiger Direct about their black friday sales, relabeled as "pink friday" sales. 


When I went to the website they had a listing for a "Intel 2nd Gen Core i3 2100 CPU kit" for $49.99, which included a 24X DVD writer, 120GB SSD Drive, 450 Watt ATX Mid PSU, 4GB DDR3 Ram and an Intel 6 series mobo.


When I attempted to place an order for that product, I was transfered to a completely different product. I called Tiger Direct about this problem to see if I could still get the advertised item.


The first employee I talked with told me they didn't see it on the website and if I could e-mail them a picture of the ad, I did. When he got it, he said he'd transfer me to another department to see about having the advertisement honored. While he was transfering me, I was "disconnected" and I had to call again. The e-mail for this employee was Nathan.Barthelmy@syx.com, his number is (800) 955-1888


So I called again, the next employee I talked to told me it wasn't a misprint, but they were all sold out and that they were currently processing orders and that's why it was re-directing to a different product. I told him that all of the other sold out products were simply being listed as sold out and asked him why this one wasn't. 


He informed me that it "takes awhile" to update the website and I again asked him why everything else was being listed as sold out when this single product was not. Instead he decided to re-direct me to yet another person. 


This next person completely refused to acknowledge the ad ever existed, then she told me she was seeing a completely different advertisement on their web page, she then asked me if I could e-mail her a picture of the advertisement I was seeing. When I told her I could she put me on hold.


When I finally spoke with her again she said it was a misprint and that it wasn't being honored. I then asked her why the advertisement wasn't fixed and she told me they were "working on it".  I told her it had been several hours since I seen the advertisement and asked her why they haven't removed it yet. She simply told me "they were working on it". I am a hobbyist website designer myself and I know it dosen't take hours to simply change a single advertisement or link and I told her that.


She then told me that as per Tiger Direct's TOS on the advertisement they wouldn't be held responsible for any misprints in their advertisements. I informed her that I was well aware of their TOS for holiday sales, but also reminded her there are consumer laws in place to protect customers from unfair buisness practices.


It is almost 5:00PM and the advertisement is still up on the web site. Not attempt has been made to try and remove the advertisement. I know retailers are required to change or fix an advertisement as soon as possible, considering it is a internet based advertisement, I feel nearly 8 hours is more then enough time for Tiger Direct to change their online advertisement. Not only that, but simply redirecting to a completely different product feels like a bait and switch. 


Further, the spastic and random behavior and knowledge of the employees about the advertisement and the product in question makes me feel geniunelly misled. It would have been one thing for a employee to simply say it was a misprint, it's a completely different thing for employees to lie and change their stories as I speak with them. When I asked for a number or address to contact Tiger Direct's corporate office the employee I spoke with refused to give me any information. 

 I feel the entire situation was handled completely unprofessionally. I managed to find a address for their cooperate headquaters and will be writing them a lengthy letter. 

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