• Report: #878058

Complaint Review: Tiger Direct

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  • Submitted: Thu, May 03, 2012
  • Updated: Thu, May 10, 2012

  • Reported By: Tina — Sheboygan Wisconsin United States of America
Tiger Direct
7795 Flagler Street Miami, Florida United States of America

Tiger Direct Tiger Direct Divsion Misleading the consumer on warranty policy & what it covers. Miami, Florida

*UPDATE Employee: Please provide us with more information in order to assist you

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I purchased a HP ProBook 4530s (H24-15207) $ 449.99 on 7/27/11 from TigerDirect.com for my daughter's graduation present. When I ordered it I was also prompted to purchase "extra" warranty that was listed as 2 year Depot after MFG Warranty ends for $139.98.

I beleived this was to cover "accidental" damage ie: dropping it or spilling beverage on it. Well I needed to call HP because my daughter said the charger wasn't holding a charge, they sent a new one. Next my daughter said that certain keys were no longer functioning right. I called again & they (HP) wanted to send a key board that I was to insert, I said I do not feel that I would now how to do this so they sent me a box to ship the ProBook to them & they would do it.

After 2 days I received a call from their Repair specialist saying I owe $186.34 due to liquid spillage on dvd & top case. I said I bought extra coverage when I purchased the ProBook thru Tiger Direct and this should cover it. They said NO it does not.

I called Bankers Warranty & they said it does not also. They said what I purchased was just if something internal failed???? I was VERY upset at this and said no where did it say that on web site when I bought it AND if you go to their website TigerDirect.com & pull up the HP ProBook 4530s  (H24-15207) you see the extra warranty coverage now says 3 year laptop warranty $79.98 OR 3 year warranty plus accidental protection $129.98.

This is why I'm so UPSET! I cannot go back and recreate what I saw on 7/27/11 BUT I am sure I would have purchased the protection for accidental coverage. What websites need to do is keep in mind that the "Least Sophisticated Consumer" is purchasing from them.  When I purchased this extra $139.98 from Tiger Direct I did not get the contract from Bankers Warranty until AFTER I made the purchase.

I may not get anything out of this, but I truly think I was mislead on the extra 2 year warranty I purchased at the time I purchased my daughter's ProBook 4530s. I understand HP had nothing to do with this, they helped fix the issue.

Thank you for taking the time to read this. I have purchased from Tiger Direct in the past & never had any issues before. My daughter feels awful because she had the accident with the coffee & that I had to pay extra to get it fixed. What should be a wonderful memory of graduation gift is now a bitter feeling of being "taken to the cleaners".


This report was posted on Ripoff Report on 05/03/2012 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct/Miami-Florida-33144/Tiger-Direct-Tiger-Direct-Divsion-Misleading-the-consumer-on-warranty-policy-what-it-cov-878058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please provide us with more information in order to assist you

AUTHOR: Tiger direct pat - (U.S.A.)

We do apologize for the inconvenience, so that we may provide you with assistance pertaining to your issue please contact us at  customersatisfaction@help.tigerdirect.com with your order details. Once again we do apologize for the inconvenience in the matter and hope this incident will not change your opinion of our company.
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