In December 2006 I received an e-mail showing great buys for Christmas. I ordered a set of MP3 Player for my family. The TC3G-5012 Power up 1 GB MO3/WMA Player and UBS Drive were $49.99 with two $20.00 rebates; final cost would have been $9.99. I thought that was a great offer.
I had placed an order with Tiger Direct 4 times in December 2006. Each time my order was rejected on the ground Tiger Direct did not receive payment. I had to give Tiger Direct a Transaction ID number showing the payment had been received. Again order was cancelled. After further investigation on my Pay Pal account, I had seen that Tiger Direct had in fact received a payment for my Pay Pal account and had refunded my account each time. I called to see what was wrong with my order, and was told my account had been flag under a fraud alert.
I was told by Tiger Direct I needed to send a copy of my driver's licenses, a utility bill showing address and name clearly, and the front and back copy of my credit card I plan to use. After Tiger Direct received the information needed to fulfill my order, I called in again trying to use the credit card I just sent them. Again the order had been cancelled by a supervisor. Three time orders were made through Pay Pal and once by the credit card in the month of December. Each time Tiger Direct received payment and refunded payment back to me.
I reordered again in January 2007, and the order was sent and received. I was told, by the supervisor I WOULD receive the rebates and my MP3 Players will only be $9.99 each. Tiger Direct went as far as to sent the MP3 Players with free shipping for my in convince.
After receiving the MP3 Players, I filled out and sent off my rebate forms as Tiger Direct had instructed. Later I started receiving letter from the Rebate Center say that my rebates were invalid because my purchase was outside the rebate dates of December 1 31 2006. I called Tiger Direct and again I was assured I would receive the rebates. Andrew, extension number 5827 spoke with his supervisor and they assured me I would be getting rebates soon. Lauren Taylor, extension 5902 had placed my order and finally, through her supervisor, I received my order. Lauren Taylor was very helpful and could not understand why my orders were being cancelled by supervisors.
On March 23, 2007, I called Tiger Direct and asked to speak with a supervisor concerning my orders placed back in December 2006 through January 2007. After several attempts I received someone willing to let me talk to a supervisor. A Bernard Austin informed me I was not to place ANYMORE orders with Tiger Direct and that I had been BLACK LIST with Tiger Direct! Austin informed me he did not care if I ordered from Tiger Direct any more and since he placed me on a BLACK LIST, Tiger Direct would refuse any more orders from me. Austin refused to let me talk with his supervisor; and refused to have anymore conversations with me; and proceeded to give me a return authorization number so I could return my products and close my case.
I have writen TigerDirect.com President and still no response on why I have been BLACK LISTED with TigerDirect.com. After reviewing several reports from the BBB I can see why there are soooo many complaints against TigerDirect.com. They seem to care about the money and not the people ordering and paying the bills at TigerDirect.com.