• Report: #398173

Complaint Review: Tiger Direct

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  • Submitted: Fri, December 05, 2008
  • Updated: Tue, December 09, 2008

  • Reported By:San Diego California
Tiger Direct
175 Ambassador Dr. Naperville, Illinois U.S.A.

Tiger Direct, Tigerdirect, TigerDirect, Inc. CAUTION-TIGER DIRECT IS A RIP-OFF!! Naperville Illinois

*UPDATE Employee: We Apologize

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I liked Tiger Direct until they defrauded me regarding a cell phone purchase. They sent me a defective NEC phone & forgot to include the charger; I had to call & ask for a charger to be sent. (European adapter-spoke to Juan Urapesa x5388).

When I got it, I discovered the phone's buttons didn't work properly. I asked them to replace it & sent it back as directed by Manny x 5409 RA#3360666. He advised me to keep the charger since it came under separate cover.

Many weeks later they sent it back to me w/ the explanation that they would not replace it because I didn't send the charger & the phone had been in contact w/ moisture. (You know, the little red dots on the battery or where ever inside the phone.)

Those dots were not red when I sent it back & I have photos to prove it; I barely used the phone. I checked it before I sent it back; the battery HAD NO RED DOTS.

Tiger Direct simply did NOT want to honor their warranty. How hard is it for the Tiger Direct person who checks out my return, to wet a finger & touch it to the red spot/moisture detectors? I will not buy from them again. xxxxxxxx is more trust-worthy.

San Diego, California

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name

This report was posted on Ripoff Report on 12/05/2008 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct/Naperville-Illinois-60540/Tiger-Direct-Tigerdirect-TigerDirect-Inc-CAUTION-TIGER-DIRECT-IS-A-RIP-OFF-Napervill-398173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We Apologize

AUTHOR: Tiger Direct Pat - (U.S.A.)

We sincerely apologize for the situation. Because of the inconvenience you had with the missing charger, we have setup a new exchange, despite the order being 5 months old. We stand behind our products, and would never make it seem that something was damaged when it wasn't. We also try to satisfy the customer as simply and quickly as possible, as in your case when we sent the charger and when we gave a return authorization after our strict 30 day policy. Please package the item with everything it came with, and e-mail me directly at Patrice.Altine@tigerdirect.com, so that I may give you a direct address to ship the damaged item to (not our warehouse).

We again apologize for the inconvenience. After we receive the phone, we will ship out the replacement phone. We apologize about this situation, and hope that we can make you a customer again.
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