- Report: #1123450
Report - Rebuttal - Arbitrate
Complaint Review: Tiger Direct
Tiger Direct15700 S LaGrange Road Orland Park, Illinois USA
Tiger Direct Hidden Pricing Orland Park Illinois
*General Comment: Hidden Charges Tiger Direct
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I took a Toshiba laptop computer in for repair. Was quoted a fee of $99 for them to make a determination on the problem - - fee was paid at that time on my debit card. Within a week I got a call describing the parts needed and was told they did not carry them. I made a call to Toshiba and they sent a diagram that I took in to Tiger for them to circle the parts needed. A call, by me, was then made to Toshiba to order the parts that came over $100.
When the parts arrived I took them to Tiger Direct --I got a call when it was ready for pickup. Within a week I had to return to Tiger because all I got was a blank screen. Upon return the manager plugged it in and also got a blank screen. I Pointed out to him the keyboard didn't feel secure which he said wss normal. When got a call from them I was told I needed a Motherboard (heart of the system).
Dispute: Were they not able to make the determination of the need for a motherboard when I was told to order the other parts. The computer was new - purchased new in May 2013. This total repair is costing more than I paid.
This report was posted on Ripoff Report on 02/13/2014 06:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct/Orland-Park-Illinois/Tiger-Direct-Hidden-Pricing-Orland-Park-Illinois-1123450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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