• Report: #222595

Complaint Review: Tiger Direct.com OnRebate.com

  • Submitted: Tue, November 28, 2006
  • Updated: Sun, December 31, 2006

  • Reported By:Charleston South Carolina
Tiger Direct.com OnRebate.com
7795 W Flagler Street Miami, Florida U.S.A.

Tiger Direct.com OnRebate.com Rebate Rip Off Miami Florida

*Author of original report: OK. The check cleared

*Author of original report: I don't believe it.

*Author of original report: TigerDirect.com OnRebate.com update

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On July 9 of this year I purchased a Hanns-G 19" LCD display from their web site. The fact that it was factory recertified was obscured until I was at the checkout page. Well, no matter, I though to myself. With the $50 rebate I'm going to get, the price will be fair enough.

To make a long story short, their rebate processing service, OnRebate.com, seems to go out of their way to deny your rebate. They did not e-mail me to advise me of my rebate status. Just by chance I went to their site to check the status and found it had been denied.

After numerous attempts to get through to OnRebate's customer service department, I was finally advised that I had omitted a serial number barcode from my original submission and followed the steps given me to re-submit my application.

Again, no notification of rebate status. I went to the OnRebate site to check the status and saw this time that as of 8/15/2006, my rebate was "accepted" (whatever that means). After duly waiting the required 8 to 10 weeks I began checking the site daily. The rebate status has never shown that my payment is pending. It's now nearly December. Well past the 10 week maximum I was to allow. I have a feeling I'll never see this money.

I used to subscribe to Tiger Direct's mailing list and after all of this, I decided to un-subscribe. When you do, they send you a web-based survey to complete asking why you decided to un-subscribe. One of the options you can select as a reason for un-subscribing is "I'm having difficulty redeeming rebates. However, the html for never actually submits. If you're un-subscribing and are responding to the survey, watch the status bar of your browser. You'll see it process for a bit and the it will read "Stopped" - the data never actually goes anywhere.

Warren
Charleston, South Carolina
U.S.A.

This report was posted on Ripoff Report on 11/28/2006 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Directcom-OnRebatecom/Miami-Florida-33144/Tiger-Directcom-OnRebatecom-Rebate-Rip-Off-Miami-Florida-222595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

OK. The check cleared

AUTHOR: Warren - (U.S.A.)

The check arrived and has cleared. I can finally be doen with TigerDirect and OnRebate.
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#2 Author of original report

I don't believe it.

AUTHOR: Warren - (U.S.A.)

The check arrived on 12/01/2006. This odyssey began on 07/09/2006 when I originally made the purchase. This took too much of my time. I will consider this matter closed once the check clears...
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#3 Author of original report

TigerDirect.com OnRebate.com update

AUTHOR: Warren - (U.S.A.)

I received an e-mail on 11/28/06 from a TigerDirect employee stating that my check had been issued on 11/24/2006 (Thanksgiving day?) and that I should allow 10 days for it to arrive. We'll see.
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