- Report: #222595
Report - Rebuttal - Arbitrate
Complaint Review: Tiger Direct.com OnRebate.com
Tiger Direct.com OnRebate.com7795 W Flagler Street Miami, Florida U.S.A.
Tiger Direct.com OnRebate.com Rebate Rip Off Miami Florida
*Author of original report: OK. The check cleared
*Author of original report: I don't believe it.
*Author of original report: TigerDirect.com OnRebate.com update
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To make a long story short, their rebate processing service, OnRebate.com, seems to go out of their way to deny your rebate. They did not e-mail me to advise me of my rebate status. Just by chance I went to their site to check the status and found it had been denied.
After numerous attempts to get through to OnRebate's customer service department, I was finally advised that I had omitted a serial number barcode from my original submission and followed the steps given me to re-submit my application.
Again, no notification of rebate status. I went to the OnRebate site to check the status and saw this time that as of 8/15/2006, my rebate was "accepted" (whatever that means). After duly waiting the required 8 to 10 weeks I began checking the site daily. The rebate status has never shown that my payment is pending. It's now nearly December. Well past the 10 week maximum I was to allow. I have a feeling I'll never see this money.
I used to subscribe to Tiger Direct's mailing list and after all of this, I decided to un-subscribe. When you do, they send you a web-based survey to complete asking why you decided to un-subscribe. One of the options you can select as a reason for un-subscribing is "I'm having difficulty redeeming rebates. However, the html for never actually submits. If you're un-subscribing and are responding to the survey, watch the status bar of your browser. You'll see it process for a bit and the it will read "Stopped" - the data never actually goes anywhere.
Charleston, South Carolina
This report was posted on Ripoff Report on 11/28/2006 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Directcom-OnRebatecom/Miami-Florida-33144/Tiger-Directcom-OnRebatecom-Rebate-Rip-Off-Miami-Florida-222595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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