• Report: #220042

Complaint Review: Tiger Direct.com

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  • Submitted: Fri, November 10, 2006
  • Updated: Fri, July 27, 2007

  • Reported By:Harrisburg Pennsylvania
Tiger Direct.com
P O Box 3028 Miami, Florida U.S.A.

Tiger Direct.com rebate ripoff No response to Email concerning rebates from Onrebate.com Miami Florida

*UPDATE Employee: Help with your rebate

*Consumer Comment: file a complaint with the Federal Trade Commission

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Like the other reports on rebates not being paid for products purchased at TigerDirect.com based in Miami, Florida.

I had purchased items with rebates from TigerDirect.com before with little problems, maybe there was a wait for the rebates but I did recieve them. Now since they have went to this ONREBATE.com to pay the rebates, like the others I have recieved only one rebate of nine I sent in, My rebates date back to July 27, 2006 and I still am waiting for eight rebates with a total of $180.00. Not sure but I think that is enough money to be a felony.

Michael
Harrisburg, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 11/10/2006 05:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Directcom/Miami-Florida-33144/Tiger-Directcom-rebate-ripoff-No-response-to-Email-concerning-rebates-from-Onrebatecom-M-220042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Help with your rebate

AUTHOR: Alex - (U.S.A.)

Dear Customer:


We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible.


Sincerely,

Alex
Tiger Direct Customer Service/Web Response
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#2 Consumer Comment

file a complaint with the Federal Trade Commission

AUTHOR: Randall - (U.S.A.)

I filed a complaint with the FTC. This was their reply to me:

Thank you for your correspondence to the Federal Trade Commission regarding rebates offered by companies. Rebate offers and coupons are, among other things, a form of price competition. While some manufacturers or sellers may conclude that simple price discounts will attract customers, others may believe that a rebate or coupon program will be a more effective means of advertising substantial savings to consumers.

In general, no statute enforced by the Commission addresses the decision to adopt a rebate or coupon program. Thus, promoters of rebate or coupon plans use their independent business judgment in offering such plans to distributors or to the public. However, if a company decides to offer a rebate or coupon plan, it must fully disclose the material terms and conditions of the offer and must provide the promised rebate. If a company systematically fails to do so, it may be engaging in deceptive or unfair practices in violation of Section 5 of the Federal Trade Commission Act.

Finally, you may wish to raise your concerns with the manufacturers or companies who offer rebates or coupons, since many companies appreciate comments from the public about their products and how they are marketed. You should also note that many companies hire independent companies to administer their rebate or coupon programs and are eager to hear about their performance.

The Federal Trade Commission acts in the public interest to stop business practices that violate the laws it enforces. Letters from consumers and businesses are very important to the work of the Commission. They are often the first indication of a problem in the marketplace and may provide the initial evidence to begin an investigation. The Commission does not resolve individual complaints. The Commission does, however, act when it sees a pattern of possible violations developing. The decision to open up an investigative action depends on how widespread the practice is, how many consumers are hurt, how much harm is done, and how much evidence we have. We must also determine how much staff time and effort we can put into each case, and we must concentrate on the most urgent.

We appreciate your taking the time to write. We hope the above information has been useful to your situation.
Sincerely yours,
Consumer Response Center

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