• Report: #699024

Complaint Review: TigerDirect

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  • Submitted: Wed, February 23, 2011
  • Updated: Wed, February 23, 2011

  • Reported By: bbmime — Toronto Ontario Canada
TigerDirect
Miami, Florida United States of America

TigerDirect Systemax TigerDirect overcharges me, ignores my request to get back own money, they don't listen nor read evidence. They don't care about the consumer. Miami, Florida

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I have been VERY patient waiting over 3 weeks to get my own overpayment back.  Upon point of purchase on February 2, I agreed to pay the advertised 3-pack toner price of $164.97.  After I agreed to this I saw that TigerDirect inadvertently overcharged me by $47.48 for my order.  I immediately called and spoke to a nice – but ineffective Customer Service person that same day.  He went to the web page in question and agreed that I was overcharged this amount.  For the record, I was on hold for over 25 minutes before speaking with him.

After TigerDirect’s Ontario Customer Service person asked FOUR times over the past 3 weeks to get my overpayment returned to me, I did some research and got the following contacts: Elizabeth Hernandez and her Manager Rosemary Lindsay.  They work for Syx.com – or Systemax in the states which owns TigerDirect. 

To date, after countless phone calls over a 3 week period, twice even being told that the fault was mine or ignoring me; sending numerous emails asking for my overpayment back - including sending the screen shots of the lower Canadian cost for the 3 pack toners I agreed to buy at point of purchase and providing the actual web which clearly states the correct Canadian price I agreed to pay at point of purchase, I finally got a promise of a ‘partial’ refund of the monies TigerDirect overcharged me.  Here’s what Elizabeth Hernandez wrote me on Feb. 22:

“… we were checking with the product manager to make sure the item was advertised for the [lowerprice]. The difference in price is [lower] not [the additional $5 +] which a refund back to your PayPal in the amount of [the lower price] has been issued. Please allow 72 working hours for the refund to appear in you pp [PayPal] account.

elizabeth.hernandez@syx.com

I find it ironic that Ms. Hernandez’ tagline under her email reads:

My goal is to provide exemplary service and I take pride in exceeding the expectations of every customer. If I can be of service or if you have any feedback whatsoever please don’t hesitate to respond to this email or call me at: (800) 955-1888 x5366.

If you prefer to share your experience with my manager, you can do so at: Rosemary.Lindsay@syx.com

BTW,
you can’t use the above 1-800 # in Canada. Rosemary Lindsay’s direct line is: 305-415-2923

But TigerDirect would not refund me the Ontario tax that TigerDirect took from me for this unauthorized amount.  It was
only when I involved a national newspaper columnist who writes on consumers being ripped off did they cough up the additional $5 + they owed me.

TigerDirect never apologized, nor offered any other ‘good will gesture’ – but at the least, after waiting 3 weeks, I finally got back my own money.

Lesson learned? I will never deal with this shoddy company again.  Deplorable ‘customer service’.

This report was posted on Ripoff Report on 02/23/2011 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirect/Miami-Florida-/TigerDirect-Systemax-TigerDirect-overcharges-me-ignores-my-request-to-get-back-own-money-699024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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