TigerDirect 7795 W Flagler St. Suite 35
Miami, Florida U.S.A.
TigerDirect The company could not provide the ability to correct a shipping address. Miami Florida
*UPDATE Employee: We apologize...
Once you submit a purchase there is no going back. There is no ability to cancel and no ability to change the address if you typed it wrong. Granted it was my fault for not double-checking but I noticed my error immediately after I pressed "submit". No amount of emails or phone calls to Tigerdirect was able to correct the shipping address. And they absolutely can never help you over the phone. You see, after I noticed the error in my shipping address I immediately emailed and called Tigerdirect. They stated over the phone that I would have to wait an hour in order for them to help me. I then called later and they had already shipped the product I purchased to the wrong address.
Even after I explained to the customer service person that I was calling to correct a shipping address, he simply couldn't help me fix it. Now all I can do is wait for the product to be shipped to the wrong address (which I don't even believe is a valid one as it was entered due to my typing error) and then we simply have to "hope" that the residents (if any) at the wrong address have it shipped back. Then they would be able to finally ship it to the correct address. So now I basically am having to wait 12-28 days for my shipment instead for 3-7 days as the product has to take four trips instead of one! I would not suggest anyone to use Tigerdirect as they are unorganized and there are too many things wrong with their purchasing system. There is a complete lack of ability to fix errors with this company.
This has led me to believe that this is the place online where criminals go to purchase stuff with other people's credit cards. I believe this to be true because when I made the purchase I had my old phone number and an incorrect billing address associated with my credit card. With any other online retailer, my credit card would have been rejected but it was not. Instead they charged my credit card immediately and went ahead and shipped it even though I attempted to fix the address right after I submitted for the purchase.
Click Here to read other Ripoff Reports on TigerDirect
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals