• Report: #429271

Complaint Review: TigerDirect

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  • Submitted: Fri, February 27, 2009
  • Updated: Mon, March 02, 2009

  • Reported By:Shoreline Washington
TigerDirect
7795 W Flagler St. Suite 35 Miami, Florida U.S.A.

TigerDirect The company could not provide the ability to correct a shipping address. Miami Florida

*UPDATE Employee: We apologize...

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Once you submit a purchase there is no going back. There is no ability to cancel and no ability to change the address if you typed it wrong. Granted it was my fault for not double-checking but I noticed my error immediately after I pressed "submit". No amount of emails or phone calls to Tigerdirect was able to correct the shipping address. And they absolutely can never help you over the phone. You see, after I noticed the error in my shipping address I immediately emailed and called Tigerdirect. They stated over the phone that I would have to wait an hour in order for them to help me. I then called later and they had already shipped the product I purchased to the wrong address.

Even after I explained to the customer service person that I was calling to correct a shipping address, he simply couldn't help me fix it. Now all I can do is wait for the product to be shipped to the wrong address (which I don't even believe is a valid one as it was entered due to my typing error) and then we simply have to "hope" that the residents (if any) at the wrong address have it shipped back. Then they would be able to finally ship it to the correct address. So now I basically am having to wait 12-28 days for my shipment instead for 3-7 days as the product has to take four trips instead of one! I would not suggest anyone to use Tigerdirect as they are unorganized and there are too many things wrong with their purchasing system. There is a complete lack of ability to fix errors with this company.

This has led me to believe that this is the place online where criminals go to purchase stuff with other people's credit cards. I believe this to be true because when I made the purchase I had my old phone number and an incorrect billing address associated with my credit card. With any other online retailer, my credit card would have been rejected but it was not. Instead they charged my credit card immediately and went ahead and shipped it even though I attempted to fix the address right after I submitted for the purchase.

Edward
Shoreline, Washington
U.S.A.

This report was posted on Ripoff Report on 02/27/2009 08:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirect/Miami-Florida-33144/TigerDirect-The-company-could-not-provide-the-ability-to-correct-a-shipping-address-Miami-429271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

We apologize...

AUTHOR: Tiger Direct Pat - (U.S.A.)

We apologize for your situation, but it takes 15 minutes for an order to hit our system, and the fastest way to correct an address issue is by calling. Before the order hits our system, no one in customer serivce or sales can touch, let alone see the order. My records indciate that an agent has put in a request to reroute your package, but these are not guaranteed (especially when an outside checkout method was used). Our system is very organized and allows for changes, but as our goal is to get packages out as quickly as possible, the window is limited.

The part where you mention this is "where criminals go to purchase stuff with other people's credit cards" is baseless, and completely invalid. It is the responsibility of the customer to confirm both the bill to and ship to before submitting an order online. All information to validate an order is cross referenced against public records, so there is nothing fraudulent nor nefarious going on. If you wish to weigh any options on what we can still do for you in regards to this order, please contact me directly (Patrice.Altine@tigerdirect.com) to do so.

Thank you,

Pat A.

TigerDirect.com
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