- Report: #914654
Report - Rebuttal - Arbitrate
Complaint Review: TigerDirect
TigerDirectInternet United States of America
TigerDirect Bait and Switch, knowingly sent wrong item hoping to sell, deceptive, ongoing lies , Internet
*Author of original report: 26 days and finally a sensible reply from TD.
*UPDATE Employee: Soundbar Purchase
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I saw a good deal online for an AudioSource S3D60 Soundbar with Sonic Emotion 3D Sound. It was going for $69.99 on Amazon and the seller was TigerDirect. This was the first soundbar I had ever shopped for. It looked like a pretty good deal so I purchased it and paid $39.30 for fast shipping.
I received the shipment a few days later. I was shocked at how small the box was. When I opened it, it wasn't even close to the item I ordered. it was an AudioSource SB121 Mini with a single speaker, something you would use on a cheap computer not a 47" LED tv.
I called TigerDirect immediately. After going back and forth with the representative on the phone, he assured me that he would send a UPS return label immediately and have his senior manager contact me within 24-48 hours to let me know that the correct item will be shipped once other is returned. [continued below]....
After 72 hour I had still heard nothing so I called them again. I was told, sorry, but we no longer have that item in our inventory. The best we can do is give you a refund. I told them I didn't want the refund. I want the item stated on my receipt and that I paid for. Again I was told I would be contacted within 24-48 hours so that he could "elevate" the situation up to his manager. So I waited 48 hours and still no reply. Meanwhile I noticed on their website, TigerDirect.com, the item I paid for is available for sale and listed as "In Stock"...the lies keep going.
I contacted them again via Amazon email, knowing that there would be some record of our communications once I started a claim with Amazon. I explained to the TD rep that the item is in stock as it states on your own website. They then changed their story, saying that since they sold it through Amazon, they are only allowed to give a refund. I pointed out to them that it states right there on the Amazon website "If the seller provides a replacement, the product eventually arrives, or the problem is otherwise resolved before our investigation is complete, you can Withdraw claim or let us know by replying to the claim confirmation e-mail." It went in one ear and out the other.
I emailed Amazon support asking them if the seller was allowed to send a replacement. Rather then answering my question, they started a claim and said they would investigate it and have an answer for me by July 18th. Meanwhile, I had sent the item back that I didn't order. On the 16th I recieve a refund for $69.99 and I get an email from Amazon saying since I recieved a refund that my claim will be closed unless I have any other disputes. Of course I did #1-I didn't recieve the item stated on my receipt #2- My refund should be $109 not $69.99. After emailing Amazon again they stated that shipping charges are not refundable. Are you kidding me?! I did nothing wrong, TigerDirect is 100% at fault and I still lose $40 in the end??
All in all, this is nothing less then a bait and switch tactic by TigerDirect. They put an ad online for an expensive product, drop the price real low, then send you a cheaper item hoping you will fall for it. Let alone the many lies they told me to try and get out of it (which are all documented). In the end I am out $40 and they expect me to just walk away. Bad news, I won't be.
Please do not do business with TigerDirect. They are a very shady company and have been for many many years, as you can tell from the many complaints online and their previous issues with the FTC in the past.
I am very angry and feel I have been ripped off.
This report was posted on Ripoff Report on 07/19/2012 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirect/internet/TigerDirect-Bait-and-Switch-knowingly-sent-wrong-item-hoping-to-sell-deceptive-ongoing-914654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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