On 8-19-10, I
purchased a combo computer deal from TigerDirect's website that
included: 1) Asus M2N68-AM PLUS Motherboard - Socket AM2+, Micro ATX,
nForce 630a, GeForce 7025 Graphics, SATA, RAID, 1) AMD HD9450ODJ4BGH
Phenom X4 9450e Quad-Core Processor - 2.1GHz, Socket AM2+, 2MB L2, 2MB
L3 Cache, OEM, 2) Crucial 2048MB PC6400 DDR2 800MHz Memory, Samsung
TS-H663B Internal DVD Writer - DVD+R 22X, DVD+RW 8X, DVD-RW 6X, DVD-RAM
12X, CD-R 48X, OEM, 1) Seagate ST31000520AS Barracuda LP Hard Drive -
1TB, 5900rpm, 32MB, SATA-3G, and Ultra U12-40603 X-Wind 90mm CPU Cooler
- 90mm Fan, Full Aluminum Heatsink, Socket
754/939/940/AM2/AM2+/AM3/775/1156/1366, order F2682545.
The package came in 2
shipments via UPS (1Z8V730W0329585245 and 1Z8V730W0329582533): one
contained the pc tower / power supply and the other housed all of the
major components EXCEPT for the 2 sticks of Crucial DDR2. I searched
the two boxes several times until it became evident that the packer
forgot to include the two sticks of ram.
At that point I
immediately made an inquiry with TigerDirect's customer service so that
I may receive the two sticks of memory I paid for and complete my
computer in a timely manner. The rep submitted a ticket for the problem
to the proper department and said I'd hear back from someone in 2 days.
An online report was also submitted in addition to the call in.
received a detail-less email from the customer service specialist,
Jaime Huaman, and a complaint form. A follow-up email was sent to
Huaman that same day.
However, I got an email back on
8-31-10 that basically stated that my order was "completely shipped
approximately 10 days ago" and that "you should have received every
item of your order". I have yet to receive all the components for my
computer and it is even more troubling to read that TD is basically
calling me a liar. Another follow-up email was sent to Huaman's
supervisory, Rosemary Lindsay, in order to escalate the issue.
This is the first time ordering from TD after being a patron of Newegg
for many years. Newegg has never given me any problems with shipments
in the six years I've dealt with them. I'd hate to think that TD would
honestly alienate its customers in this way.
Plain and simple I'd like
either one of two things: 1) the delivery of the 2 sticks of Crucial
DDR2 I justly paid for or 2)a full refund of its purchase price.
I paid in full and I'd like to get the package "in full".