- Report: #637397
Report - Rebuttal - Arbitrate
Complaint Review: TigerDirect
TigerDirectInternet United States of America
TigerDirect Missing Item in Shipment Scam, Internet
*UPDATE Employee: Dear Customer
The package came in 2 shipments via UPS (1Z8V730W0329585245 and 1Z8V730W0329582533): one contained the pc tower / power supply and the other housed all of the major components EXCEPT for the 2 sticks of Crucial DDR2. I searched the two boxes several times until it became evident that the packer forgot to include the two sticks of ram.
At that point I immediately made an inquiry with TigerDirect's customer service so that I may receive the two sticks of memory I paid for and complete my computer in a timely manner. The rep submitted a ticket for the problem to the proper department and said I'd hear back from someone in 2 days. An online report was also submitted in addition to the call in.
I received a detail-less email from the customer service specialist, Jaime Huaman, and a complaint form. A follow-up email was sent to Huaman that same day.
However, I got an email back on 8-31-10 that basically stated that my order was "completely shipped approximately 10 days ago" and that "you should have received every item of your order". I have yet to receive all the components for my computer and it is even more troubling to read that TD is basically calling me a liar. Another follow-up email was sent to Huaman's supervisory, Rosemary Lindsay, in order to escalate the issue.
This is the first time ordering from TD after being a patron of Newegg for many years. Newegg has never given me any problems with shipments in the six years I've dealt with them. I'd hate to think that TD would honestly alienate its customers in this way.
Plain and simple I'd like either one of two things: 1) the delivery of the 2 sticks of Crucial DDR2 I justly paid for or 2)a full refund of its purchase price.
I paid in full and I'd like to get the package "in full".
This report was posted on Ripoff Report on 09/03/2010 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirect/internet/TigerDirect-Missing-Item-in-Shipment-Scam-Internet-637397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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