- Report: #1000467
Report - Rebuttal - Arbitrate
Complaint Review: TigerDirect
TigerDirectInternet United States of America
TigerDirect TigerDirect.com Rude Sales Person. Accussed me of lying, cheating, and being manipulative, Internet
*Author of original report: Resolution
*UPDATE Employee: Dear Customer
*Author of original report: Email sent without requested picture
*UPDATE Employee: Dear Valued Customer
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The worst part is, I am just trying to order a part. I am plenty patient any understanding that sometimes pricing between print ads and internet listing are not in sync. I just cant stand being treated like a deviant.
This letter explains my situation:
This post is more a reflection on the poor service and response from Tiger Direct. Based on previous Adesso wireless keyboards I have owned, I am sure this is a great piece. I placed an order for some computer hardware and wanted to add this piece to the order. The price online is higher than the price in the print ad titled New Tech Resolutions, VOL XXI issue 1A.
I placed my order and then called in to have this item added to my order. I wasnt upset with the
price mis-match; but I thought it would be an easy no brainer yes sir, let me add that to your order
Instead the sales guy did everything possible to belittle me and basically accuse me of trying to get by with a fast one. I said to the sales person, Im sorry, but I think we got off to a bad start. I am just trying to order the product in the print add, for the price listed. I am not trying to pull any fast-ones by you. After finding the add I was referring to, he then said it was expired. I pointed out that the add was less than a month old and according to the online copy of the add it was good for another month and a half.
The sales person responded with let me get this taken care of then put me on hold. After 15 minutes during this session of hold, I figured he had probably dumped my call. I hung up and my total call time was just under 45 minutes (44:34 minutes). That is waaaayyy to long to be on the phone just to order a product.
I wrote an email to Tigerdirect about my experience and received no response. I do not work in the service industry (I am active duty military) but cant imagine this is any companys expectations on how customer service should be handled. Please Tiger, redeem yourself. I used to enjoy ordering computer parts from your site. I have, in the past, referred many people to purchase from Tiger.
///END OF MESSAGE
I am disappointed but not distraught. Amazon has the item for a few dollars less than the price on the Tiger's print add. I was hoping to purchase from Tiger instead of Amazon because I believed if there were ever a problem, it would be easier to work with Tiger. After my own experience and having read some of these reports, I am not so confident. I have not ordered this item from Amazon yet. Interested to see if Tiger wants to make an effort.
This report was posted on Ripoff Report on 01/21/2013 07:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirect/internet/TigerDirect-TigerDirectcom-Rude-Sales-Person-Accussed-me-of-lying-cheating-and-being-m-1000467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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