Below is a copy of a letter I have written to Tigerdirect. I have emailed tiger a similar message in email and posted negative feedback on the product (although I have no idea if the product is bad, just reporting negative experience on the service of TigerDirect). The feedback was not posted and I was not contacted after sending an email to customer care. The product in question is the Adesso Compagno 3S Bluetooth Keyboard with Carrying Case for Samsung Slate PC XE700T1A (A68-1282) found on page 63 of the current add "New Tech Resolutions"
The worst part is, I am just trying to order a part. I am plenty patient any understanding that sometimes pricing between print ads and internet listing are not in sync. I just cant stand being treated like a deviant.
This letter explains my situation:
This post is more a reflection on the poor service and response from Tiger Direct. Based on previous Adesso wireless keyboards I have owned, I am sure this is a great piece. I placed an order for some computer hardware and wanted to add this piece to the order. The price online is higher than the price in the print ad titled New Tech Resolutions, VOL XXI issue 1A.
I placed my order and then called in to have this item added to my order. I wasnt upset with the
price mis-match; but I thought it would be an easy no brainer yes sir, let me add that to your order
Instead the sales guy did everything possible to belittle me and basically accuse me of trying to get by with a fast one. I said to the sales person, Im sorry, but I think we got off to a bad start. I am just trying to order the product in the print add, for the price listed. I am not trying to pull any fast-ones by you. After finding the add I was referring to, he then said it was expired. I pointed out that the add was less than a month old and according to the online copy of the add it was good for another month and a half.
The sales person responded with let me get this taken care of then put me on hold. After 15 minutes during this session of hold, I figured he had probably dumped my call. I hung up and my total call time was just under 45 minutes (44:34 minutes). That is waaaayyy to long to be on the phone just to order a product.
I wrote an email to Tigerdirect about my experience and received no response. I do not work in the service industry (I am active duty military) but cant imagine this is any companys expectations on how customer service should be handled. Please Tiger, redeem yourself. I used to enjoy ordering computer parts from your site. I have, in the past, referred many people to purchase from Tiger.
///END OF MESSAGE
I am disappointed but not distraught. Amazon has the item for a few dollars less than the price on the Tiger's print add. I was hoping to purchase from Tiger instead of Amazon because I believed if there were ever a problem, it would be easier to work with Tiger. After my own experience and having read some of these reports, I am not so confident. I have not ordered this item from Amazon yet. Interested to see if Tiger wants to make an effort.