- Report: #540097
Complaint Review: TigerDirect.com - Systemax
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| TigerDirect.com - Systemax 175 Ambassador
Naperville, Illinois United States of America |
|
TigerDirect.com - Systemax Botched my order, horrible customer service Naperville, Illinois
*UPDATE Employee: Resolution
*Author of original report: Haven't heard a peep as expected.....
*Author of original report: Haven't heard a peep as expected....
*UPDATE Employee: Our apologies
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I was also told once the PC was returned the TV I ordered would be shipped out. Guess what? PC returned and accepted at warehouse, but no TV was shipped out and no refund was issued. After getting tired of the run around, I filed a charge back with AMEX
and got refunded.
TigerDirect might have good prices on some items, but god help you if something goes wrong with the order.No exaggeration, But TigerDirect Has got to have the most horrendous customer service of all electronics retailers.
I will never, ever order from them again. They have lost me as a customer, and worse I know I've convinced at least a dozen co-workers and relatives to never shop there.
I buy quit a bit from Newegg and Crutchfield and never had a problem that wasn't taken care promptly.
stay away from TigerDirect and save yourself headaches down the road.
This report was posted on Ripoff Report on 12/15/2009 07:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirectcom-Systemax/Naperville-Illinois-60540/TigerDirectcom-Systemax-Botched-my-order-horrible-customer-service-Naperville-Illino-540097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsHowever we have responded to your emails and we have issued you a store credit as promised in our email conversations. We hope we have resolved this issue to your complete satisfaction and that you continue to do business with us in the future.
If there is any further I could assist you with do not hesitate to contact me directly, my contact details were included in my emails to you.
Thank You.
#2 Author of original report
Haven't heard a peep as expected.....
AUTHOR: Sam - (United States of America)
SUBMITTED: Wednesday, December 30, 2009
Stay away, you will regret dealing with TD down the line....They could care less about customers....
#3 Author of original report
Haven't heard a peep as expected....
AUTHOR: Sam - (United States of America)
SUBMITTED: Wednesday, December 30, 2009
Avoid this company...They are a sick joke.
#4 UPDATE Employee
Our apologies
AUTHOR: Ernie E. - (U.S.A.)
SUBMITTED: Wednesday, December 23, 2009
Id like to research this matter further to determine exactly where our service failed but unfortunately we do not have enough information in your post to gather your account information. Please contact me at ernie@help.tigerdirect.com with your order details so we can properly address this issue.
We value your business and hope we continue to be your technology vendor of choice, should you give us another chance we promise to work hard to exceed your expectations. We constantly strive on 100% customer satisfaction and would like to agree on an accommodation that makes you feel comfortable giving us another chance.Thank You.
