- Report: #390523
Report - Rebuttal - Arbitrate
Complaint Review: TigerDirect.com
TigerDirect.com7795 W Flagler St, Ste 35 Miami, Florida U.S.A.
TigerDirect.com DID NOT GET REBATE Miami Florida
*UPDATE Employee: We Apologize
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On 10/17/07, a week before the rebate submission deadline, I called customer service and talked with a representative and explained that I had no UPC (proof of purchase) to send in with the rebate form. I emailed her the pictures of the box. She instructed me to mail the rebate submission to her, which I did the next day on 10/18/07.
On 10/29/07 I emailed the rep to find out the status of my rebate. She said she had not gotten the paperwork that I had sent, but would find it and forward it on to the rebate processing center.
I again emailed the rep on 11/8/07 and 11/15/07, asking about the status. On 11/15/07 she responded, asking for the order number to check on it. I heard nothing after that.
I again emailed the rep on 11/21/07 and have heard nothing.
My son came home for Thanksgiving and brought the box with him. There is no UPC anywhere on the box, which I still have.
On 11/27/07, I made copies of everything, which I sent with a letter to Manager, Customer Service at TigerDirect.com, asking the manger to help get the rebate I was entitled to. I have heard nothing.
On 7/11/08, I again made copies of everything, which I sent to the president of TigerDirect.com, at his personal residence, asking him to help get the rebate I was entitled to. I did not trust the customer service department to get my letter to him. I have heard nothing.
I have never had a rebate problem with TigerDirect.com (or any other company) prior to this. Needless to say, I do not do any business with TigerDirect.com anymore. I can get what I need from elsewhere and they treat me right, so far.
This report was posted on Ripoff Report on 11/12/2008 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirectcom/Miami-Florida-33144/TigerDirectcom-DID-NOT-GET-REBATE-Miami-Florida-390523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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