• Report: #253856

Complaint Review: TigerDirect.com

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  • Submitted: Mon, June 11, 2007
  • Updated: Wed, June 13, 2007

  • Reported By:APO AP California
TigerDirect.com
7795 W Flagler St. Suite 35, Miami, FL. 33144 Miami, Florida U.S.A.

TigerDirect.com Failed to ship my order. Refusing to credit my account. Trying to cheat me out of $450. Miami Florida

*Author of original report: FINALLY - A Promise Honored

*Author of original report: A Refund in the works?

*Author of original report: A Refund in the works?

*Author of original report: A Refund in the works?

*Author of original report: A Refund in the works?

*Author of original report: Humuorous Response

*UPDATE Employee: Please contact me with your order number so I can work on your refund ASAP

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On January 14, 2007 I decide to order some new computer equipment for myself. I go online and place an order with TigerDirect to the tune of $2,280.99 for various computer components. I have the invoice if needed. TigerDirect sends me an email confirming my order on the 15th and letting me know that my credit card has been charged accordingly. I waited patiently for the order to arrive in my mail box but time passed and it never came.

I made a call to the company via their toll free number. I don't recall the exact dates but I made several calls at international long distant rates. I would estimate that I spent in excess of $100 on calls to the company. TigerDirect informed me that since the packages was shipped to a military APO address that I would have to wait 75 days before they could initiate a trace on it.

On 1 April I made another inquiry and finally got an e-mail response which was a form that I could take to my local post office to expedite the trace. On 5 April I sent an e-mail expressing my concerns with their lack of communication with a customer that had problems (me) and told them that under no circumstances did I want them to ship anything I had previously ordered and never received.

On 11 May I got an e-mail from Ivan Rodriguez stating that they had received the postal trace and reviewed the case and that they would be shipping me the merchandise I had originally ordered. Again I sent them an e-mail stating I did not want the merchandise and that all I wanted was my credit card credited. Later that same day I got a reply from Ivan stating that a "return merchandise authorization update" was done and that they would be crediting my credit card and to please allow "5-10 business days" for it to be completed. Even later in the day I got another e-mail informing me that my order had been processed. I looked on the order and they had included everything I had previously ordered minus the $1,000 computer processor.

On 16 May I got an e-mail stating that "your order" had been shipped. Thinking that this was done in error based on the previous e-mail I received from Ivan I let it go. On 23 May I checked my bank account and found that I had received a credit to my account from TigerDirect. Unfortunately it was for $1,001.98 and not the total amount. I sent and e-mail to Ivan immediately expressing my concerns and demanding to receive the full amount of my credit.

On 24 May I received one of TigerDirect's machine-generated e-mails informing me that my order had been shipped 7 days prior and that I should have received it by now. According to their system that means they sent me an order, one that I specifically informed them that I did not want via e-mail, on 17 May. To this date, 8 June, I have not received the unwanted order or the remaining $1,279.01 that they owe me. My suspicion is that they will inform me that in order to get the remaining money due to me that I will have to wait the 75 days from the 17th of May which will be 1 August before they can do a trace thru the post office which they claim can take as long as 75 days in itself. If that is the case I will not see the credit to my account until the middle of October for a purchase I made in good faith back in the middle of January.

I have already purchased similar computer components from another vendor and received them in record time without any issues. One of my biggest concerns with TigerDirect, more than the money, is the fact that I have been ignored as a concerned customer throughout this whole ordeal whether on the telephone or via e-mail correspondence. I was on hold one time for 62 minutes while paying international long distant rates only to be hung up on.

I have almost all the e-mail correspondence available if needed to help substantiate my claim if needed. I also reported the issue to the Better Business Bureau but TigerDirect refused to respond to them as well. The BBB suggested I go to the States Attorney General and file a complaint. I have yet to do so because I thought that TigerDirect was going to do the right thing and give me a full reimbursement. Please help me recoup the rest of my money.

On 8 June I received an e-mail from TigerDirect stating that they had received my returned merchandise (I have never received any so there could not be any physical property to return) and would be crediting my account in the next 5-10 business days. Right after that I received another e-mail stating that I have received authorization to return the merchandise and a length of procedures to insure its safe return to them. I am not sure why I would get the e-mail stating they had received the merchandise and would credit me and then send me an e-mail telling me to return it and how to go about it.

The troubling part is that in my initial purchase request I had ordered and paid for 2 each 2GB pairs of RAM for $399.99 each. That was the price in January and was still that price up until just recently. Now the RAM has dropped to $200 each. According to their "return invoice" they will be crediting my account with $400 less than I was charged back in January for equipment I have never received. I am also looking to get back the $59.07 in shipping and handling charges that I paid as I have never been shipped anything.

I cannot confirm the amount they intend on crediting my account but it appears that they will try and shortchange me $459.06. Of course this has been an ongoing battle from an order I paid for on 15 January and have never received any of.

Fred
APO AP, California
U.S.A.

Click here to read other Rip Off Reports on Tiger Direct

This report was posted on Ripoff Report on 06/11/2007 10:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirectcom/Miami-Florida-33144/TigerDirectcom-Failed-to-ship-my-order-Refusing-to-credit-my-account-Trying-to-cheat-m-253856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

FINALLY - A Promise Honored

AUTHOR: Fred - (U.S.A.)

13 July 07 - I checked my bank account and I have been creditted with the remaining $1,279.01 that TigerDirect owed me. It has been a long and tiresome battle with their organization. Although they never acknowledged checking this site (other than Alison's rebuttal) I am confident that this site was instrumental in assisting me with reclaiming my hard earned money.

Thanks Again Ripoff Report! I will definitely recommend anyone with similar issues to visit your site.

As a side note, I contacted Alison and explained that I thought I would have this situation resolved without her help but that I would appreciate a follow up call to see if I actually ever got the money deposited in my account. She has yet to answer. I also forwarded her a copy of hte e-mail I received from Ivan Rodriguez to explain why I thought I would not need her help.
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#2 Author of original report

A Refund in the works?

AUTHOR: Fred - (U.S.A.)

To be fair to TigerDirect I wish to update this report. It must be a coincidence but less than a day after filing a report here TigerDirect has seen fit to respond to one of my e-mails.

It appears as though they are finally going to credit me with the remainder of the funds they owe me from January. I will believe it when it appears in my bank account. And I still would DEFINITELY recommend not doing business with them at all.

It is also a bit odd that they have changed from the usual "please wiat 5-10 business days" to "you should be seeing that posted on your account within 24-48 hours." Please see the e-mail below:

Mr. Partridge,

I do apologize for any inconvenience this situation may have caused you, hopefully this e-mail will be a breath of fresh air,
I went ahead and refunded all the money that was pending which was for the amount of $1279.01, you should be seeing that posted on your account within 24-48 hours, again I'd like to thank you for your patience, we do appreciate your business and hope you continue to do
business with us, any questions or comments please reply to this e-mail.


-----Original Message-----
From: Fred Partridge
Sent: Monday, June 11, 2007 7:49 PM
To: Ivan Rodriguez
Subject: Awaiting a response


Ivan,
As usual I am awaiting a response from you in reference to my
situation. One of the most dishearening things about dealing with your
establishment is the fact that your organization has simply no idea what
customer service means. You continually ignore my e-mail and have yet to fulfill the promise of crediting me with the money your company charged me back in January. It has been 147 days since your company received $2,280.99 from my account and as of this writing you have only credited me back with $1,001.98. What does it take to get a valid response from you? How long will you continue to ignore my inquiries? I just wish that you would do the right thing for once and respect your customers.

Looking forward to hearing from you,
Respond to this report!
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#3 Author of original report

A Refund in the works?

AUTHOR: Fred - (U.S.A.)

To be fair to TigerDirect I wish to update this report. It must be a coincidence but less than a day after filing a report here TigerDirect has seen fit to respond to one of my e-mails.

It appears as though they are finally going to credit me with the remainder of the funds they owe me from January. I will believe it when it appears in my bank account. And I still would DEFINITELY recommend not doing business with them at all.

It is also a bit odd that they have changed from the usual "please wiat 5-10 business days" to "you should be seeing that posted on your account within 24-48 hours." Please see the e-mail below:

Mr. Partridge,

I do apologize for any inconvenience this situation may have caused you, hopefully this e-mail will be a breath of fresh air,
I went ahead and refunded all the money that was pending which was for the amount of $1279.01, you should be seeing that posted on your account within 24-48 hours, again I'd like to thank you for your patience, we do appreciate your business and hope you continue to do
business with us, any questions or comments please reply to this e-mail.


-----Original Message-----
From: Fred Partridge
Sent: Monday, June 11, 2007 7:49 PM
To: Ivan Rodriguez
Subject: Awaiting a response


Ivan,
As usual I am awaiting a response from you in reference to my
situation. One of the most dishearening things about dealing with your
establishment is the fact that your organization has simply no idea what
customer service means. You continually ignore my e-mail and have yet to fulfill the promise of crediting me with the money your company charged me back in January. It has been 147 days since your company received $2,280.99 from my account and as of this writing you have only credited me back with $1,001.98. What does it take to get a valid response from you? How long will you continue to ignore my inquiries? I just wish that you would do the right thing for once and respect your customers.

Looking forward to hearing from you,
Respond to this report!
What's this?

#4 Author of original report

A Refund in the works?

AUTHOR: Fred - (U.S.A.)

To be fair to TigerDirect I wish to update this report. It must be a coincidence but less than a day after filing a report here TigerDirect has seen fit to respond to one of my e-mails.

It appears as though they are finally going to credit me with the remainder of the funds they owe me from January. I will believe it when it appears in my bank account. And I still would DEFINITELY recommend not doing business with them at all.

It is also a bit odd that they have changed from the usual "please wiat 5-10 business days" to "you should be seeing that posted on your account within 24-48 hours." Please see the e-mail below:

Mr. Partridge,

I do apologize for any inconvenience this situation may have caused you, hopefully this e-mail will be a breath of fresh air,
I went ahead and refunded all the money that was pending which was for the amount of $1279.01, you should be seeing that posted on your account within 24-48 hours, again I'd like to thank you for your patience, we do appreciate your business and hope you continue to do
business with us, any questions or comments please reply to this e-mail.


-----Original Message-----
From: Fred Partridge
Sent: Monday, June 11, 2007 7:49 PM
To: Ivan Rodriguez
Subject: Awaiting a response


Ivan,
As usual I am awaiting a response from you in reference to my
situation. One of the most dishearening things about dealing with your
establishment is the fact that your organization has simply no idea what
customer service means. You continually ignore my e-mail and have yet to fulfill the promise of crediting me with the money your company charged me back in January. It has been 147 days since your company received $2,280.99 from my account and as of this writing you have only credited me back with $1,001.98. What does it take to get a valid response from you? How long will you continue to ignore my inquiries? I just wish that you would do the right thing for once and respect your customers.

Looking forward to hearing from you,
Respond to this report!
What's this?

#5 Author of original report

A Refund in the works?

AUTHOR: Fred - (U.S.A.)

To be fair to TigerDirect I wish to update this report. It must be a coincidence but less than a day after filing a report here TigerDirect has seen fit to respond to one of my e-mails.

It appears as though they are finally going to credit me with the remainder of the funds they owe me from January. I will believe it when it appears in my bank account. And I still would DEFINITELY recommend not doing business with them at all.

It is also a bit odd that they have changed from the usual "please wiat 5-10 business days" to "you should be seeing that posted on your account within 24-48 hours." Please see the e-mail below:

Mr. Partridge,

I do apologize for any inconvenience this situation may have caused you, hopefully this e-mail will be a breath of fresh air,
I went ahead and refunded all the money that was pending which was for the amount of $1279.01, you should be seeing that posted on your account within 24-48 hours, again I'd like to thank you for your patience, we do appreciate your business and hope you continue to do
business with us, any questions or comments please reply to this e-mail.


-----Original Message-----
From: Fred Partridge
Sent: Monday, June 11, 2007 7:49 PM
To: Ivan Rodriguez
Subject: Awaiting a response


Ivan,
As usual I am awaiting a response from you in reference to my
situation. One of the most dishearening things about dealing with your
establishment is the fact that your organization has simply no idea what
customer service means. You continually ignore my e-mail and have yet to fulfill the promise of crediting me with the money your company charged me back in January. It has been 147 days since your company received $2,280.99 from my account and as of this writing you have only credited me back with $1,001.98. What does it take to get a valid response from you? How long will you continue to ignore my inquiries? I just wish that you would do the right thing for once and respect your customers.

Looking forward to hearing from you,
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#6 Author of original report

Humuorous Response

AUTHOR: Fred - (U.S.A.)

I received the e-mail message below from TigerDirect after suggesting to them that they review the "rip off" report. Please take note of the "resolving them in a timely manner" part. 150 days is quite the timely manner I guess.

Dear Valued Customer:
unfortunately we do not have this time to review the "rip off" report as we are
in the process of assisting our customers with their issues and resolving them
in a timely fashion.


Thank you for visiting our website. We at Tiger Direct appreciate your
business. If you have further inquiries and reply to this email, please make
sure to include your entire message, so we can address it appropriately.

Sincerely,
Xavier
TigerDirect.com Web Response
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#7 UPDATE Employee

Please contact me with your order number so I can work on your refund ASAP

AUTHOR: Adela - (U.S.A.)

Dear Valued Customer,

We are very sorry for the issues you have encountered with your order. Please contact me with your order number and I will ensure that we resolve this matter to your satisfaction.

Alison@help.tigerdirect.com
Customer Satisfaction
TigerDirect.com
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