- Report: #472431
Report - Rebuttal - Arbitrate
Complaint Review: TigerDirect.com
TigerDirect.com7795 W Flagler St. Suite 35 Miami, Florida U.S.A.
TigerDirect.com Refurbished/used laptop sold as NEW, wrong power supply for the laptop, denies Bing cashback Miami Florida
* : HP Mixed Batch
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1- Battery & power supply was not packaged or secured. It looks like someone just tossed it in the box.
2- The laptop's LCD screen had fingerprints and smudges all over it. There was also NO screen cover between the LCD and the keyboard (I know they come with this because I bought 3 HP laptops last year for friends).
3- There were tiny scratches all over the laptop.
4- The Vista sticker at the bottom of the laptop was heavily scratched.
5- I was UNABLE to power up my (supposedly) brand new laptop because it came with the wrong power supply! Wow! I had a (supposedly) new laptop but I can't use it!
6- To make matters worse, TigerDirect denies my cashback through Bing Cashback. This was $92 of cashback for using Bing, but they told my Bing rep that I DID NOT go through them! I have pictures that show the cashback amount which I took during the checkout process. But even this wasn't enough to prove that I did go through Bing.
I went online and sure enough, I was NOT the only one experiencing the same issues. Just about everyone who ordered the same laptop had the same problem. See link below if you don't believe me:
Be careful, folks. I have done business with TigerDirect for several years now, but after this fiasco, I am sticking to reputable merchants like Newegg.com. At least with Newegg, their product description & condition are accurate and if you use Bing or Ebates for cashback, you are sure to get them!
This report was posted on Ripoff Report on 07/22/2009 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirectcom/Miami-Florida-33144/TigerDirectcom-Refurbishedused-laptop-sold-as-NEW-wrong-power-supply-for-the-laptop-de-472431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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