• Report: #891027

Complaint Review: TigerDirect.com

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  • Submitted: Thu, May 31, 2012
  • Updated: Tue, July 10, 2012

  • Reported By: Slingo — bronx New York USA
Internet United States of America

TigerDirect.com Attempted purchase of portable DVD player, Internet

*Author of original report: Tiger Direct DVD player update

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I received an email from Tiger Direct.  Since I had purchased an item with good results a few years ago, I scanned the emailed sales brochure. They were selling a Coby portable DVD player/TV combo for a special price of $39.95. I opted to purchase it and paid the total cost of $45.24. Here are the sequence of events:

1> I received a package with a VIDCAM enclosed.  An item that was selling on the Internet for about $25.00.

2> I called and complained about the error and was promised a replacement with possibly a different manufacturer.  I would receive this item in about five days.

3> I was sent a return-shipping label.  I re-packed the VIDCAM and delivered it to a local UPS center for the return shipping.

4> After four days passed and I had not been contacted in any way from Tiger Direct, I called them.  I was tolled that a refund was made to my credit card.

5> I talked with the supervising manager and complained about the problems I had encountered with the transaction.  After a few calls and long discourse, Tiger Direct offered to sell me a different device without the shipping fee.  I declined their offer.

So to recap, I spent hours and effort on my part to no effect.  This was an endeavor of futility. 

This report was posted on Ripoff Report on 05/31/2012 10:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirectcom/internet/TigerDirectcom-Attempted-purchase-of-portable-DVD-player-Internet-891027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Tiger Direct DVD player update

AUTHOR: Slingo - (USA)

Since I wrote my report about problem with Tiger Direct, they have corrected the issue.

I received the portable DVD player that I originally purchased.

I am satisfied with the outcome of this transaction.
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